{"id":2744050,"url":"https://alion.io/job/nisc-implementation-project-manager-communications-customer-care-billing-software","title":"Implementation Project Manager - Communications Customer Care & Billing Software","company":{"id":1815621,"name":"NISC","domain":"nisc.coop","url":"https://alion.io/company/nisc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cedar Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":166000,"period":"year","method":"role_country_seniority_unknown","sample_n":12232},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T21:22:20Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T18:04:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About NISC\nNISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. \nPosition Overview\nIn the position, you will be responsible for performing software implementations for Member/Customers and managing implementation projects. You will provide application support to customers and validate the accuracy of their converted data. Utilizing your customer service and critical thinking skills, you will train personnel on all aspects of the application and answer questions on the functions/usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site.\nFor more information on Communications CC&B, click here. \nWork Schedule \nHybrid (after an initial training period) from one of our office locations: Atlanta, GA\nCedar Rapids, IA\nLake Saint Louis, MO\nMandan, ND \n\nHybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.\nRequired Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose.\nVirtual Office: Candidates working from a remote location within approved states for those who have applicable industry experience.\nPrimary Responsibilities\nAssist and perform in coordinating basic software implementation project plans.\nPresent and train software application to all applicable Member/Customers end users.\nShare business requirement best practices with Member/Customers for software process efficiency.\nValidate the accuracy of converted data and drive Member/Customer engagement in verification of the data.\nProvide application support throughout the project lifecycle.\nPerform data mapping from legacy systems.\nCreate and adjust software configuration according to project requirements.\nPerform after hours call support as assigned.\nLeverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.\nCommitment to NISC’s Statement of Shared Values.\nOther duties as assigned.\nKnowledge, Skills & Abilities Preferred\nStrong verbal and written communication skills.\nStrong level presentation and training skills.\nStrong level ability to organize and prioritize effectively.\nStrong attention to detail skills while managing time effectively.\nKnowledge of business-related software applications and services.\nKnowledge of the Utility or Telecom industries.\nKnowledge of Project Management processes and theory.\nAbility to research and solve problems.\nAbility to set and manage internal and external Member/Customer expectations.\nAbility to analyze data and draw meaningful business conclusions.\nAbility to demonstrate initiative and accountability.\nAbility to guide/lead change management for Member/Customers.\nAbility to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position.\nEducation Preferred\nBachelor’s Degree in a business-related field or equivalent experience.\nMinimum Physical Requirements\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.\nDisclaimer\nManagement may modify this job description by assigning or reassigning duties and responsibilities at any time.","description_format":"text","description_chars":4171,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-16T21:51:14Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nisc-implementation-project-manager-communications-customer-care-billing-software","json_url":"https://alion.io/job/nisc-implementation-project-manager-communications-customer-care-billing-software.json","meta":{"generated_at":"2026-10-20T20:53:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1815621},"rest":"https://alion.io/mcp/rest/get_company?id=1815621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnisc-implementation-project-manager-communications-customer-care-billing-software"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnisc-implementation-project-manager-communications-customer-care-billing-software"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnisc-implementation-project-manager-communications-customer-care-billing-software"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nisc-implementation-project-manager-communications-customer-care-billing-software\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnisc-implementation-project-manager-communications-customer-care-billing-software"}]}