{"id":795805,"url":"https://alion.io/job/nisc-intern-operations-support","title":"Intern - Operations Support","company":{"id":1815621,"name":"NISC","domain":"nisc.coop","url":"https://alion.io/company/nisc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":408},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T15:00:06Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-30T09:13:10Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. \nPrimary Responsibilities:\nThis position reports to a Support Team Lead or to the Support Manager at our Lake Saint Louis, Missouri, office location. This is an internship in our Member Support division and is an entry level role working with our Operations solutions. This position has a moderate level of customer interaction and works closely with other support teams as well as software engineers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position.\nThis internship reports on-site to our Lake Saint Louis office. We are unable to consider remote work for this role.\n**Current applications will be under consideration for Summer 2027 internships\nEssential Functions:\nProvides superior customer support to internal and external customers in all encounters. \nAssist with projects currently underway to help with completion. \nFollow up with Member/Customers on requests and procedures.\nGather, maintains and audits Member configurations.\nMay be called upon to participate in testing of new product development or enhancements and documentation.\nUtilizes all support tools as directed.\nDesired Job Experience\nStrong customer orientation.\nExcellent research and problem-solving skills with a strong attention to detail.\nStrong verbal and written, interpersonal, and communication skills.\nAbility to work independently, as well as in a team environment.\nAbility to effectively adapt to change.\nStrong PC skills.\nAbility to organize and prioritize.\nAbility to interact in a positive manner with internal 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