{"id":795815,"url":"https://alion.io/job/nisc-project-manager-support","title":"Project Manager, Support","company":{"id":1815621,"name":"NISC","domain":"nisc.coop","url":"https://alion.io/company/nisc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T18:28:27Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T13:26:49Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":50},"description":"About NISC:\nNISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. \nJob Summary:\nThe Project Manager is responsible for leading projects from initiation through completion across the Product Support organization. This role partners with Product Support teams, business stakeholders, technical teams, vendors, and leadership to define project requirements, coordinate resources, manage dependencies, and ensure successful delivery.\nThe ideal candidate is a highly organized communicator who can manage multiple concurrent projects, create clarity across cross-functional teams, and keep stakeholders aligned on project scope, timelines, priorities, risks, and outcomes.\nEssential Functions:\nLead multiple cross-functional projects through the full project lifecycle, from initial planning and requirements gathering through implementation and transition to operational teams.\nPartner with stakeholders to define project objectives, scope, requirements, deliverables, timelines, resource needs, and success criteria.\nDevelop, maintain, and communicate detailed project plans, schedules, task lists, milestones, and dependencies.\nCoordinate project activities, priorities, and resources across Product Support and other business and technical teams.\nServe as the primary point of contact for project stakeholders, ensuring clear communication, alignment, and accountability throughout the project.\nFacilitate project meetings, document decisions, assign action items, and follow up to ensure commitments are completed.\nMonitor project progress and proactively identify, track, and communicate risks, issues, dependencies, and potential delays.\nManage and document changes to project scope, requirements, timelines, deliverables, and priorities.\nEscalate significant risks, issues, resource constraints, scope changes, and decisions to the appropriate leaders.\nMaintain accurate and organized project documentation throughout the project lifecycle.\nPrepare and deliver project status reports, dashboards, and executive-level updates.\nSupport project implementation, stakeholder readiness, and a successful transition to ongoing operational ownership.\nIdentify opportunities to improve project management processes, communication, visibility, and consistency across Product Support.\nLeverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.\nOther duties as assigned.\nKnowledge, Skills, and Abilities:\n6+ years of project management experience leading complex, cross-functional projects from initiation through completion.\nExperience managing multiple concurrent projects within a software, technical support, or product support environment.\nUnderstanding of support operations, including case workflows, escalations, service delivery, and customer communication.\nAbility to define project scope, requirements, timelines, deliverables, dependencies, and success measures.\nExperience partnering with Support, Product, Development, Operations, and other technical and business teams.\nStrong ability to manage risks, resolve issues, adapt to changing priorities, and drive accountability without direct authority.\nExcellent organizational, stakeholder-management, meeting-facilitation, and executive-communication skills.\nProficiency with project management and collaboration tools.\nEducation:\nBachelor’s degree or equivalent experience required. \nMinimum Physical Requirements:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. \nDisclaimer:\nManagement may modify this job description by assigning or reassigning duties and responsibilities at any time.","description_format":"text","description_chars":4691,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-12T05:14:21Z"},{"event":"close","at":"2026-10-03T00:20:00Z"},{"event":"reopen","at":"2026-10-22T21:57:09Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.781,"p_room":0.55,"age_days":51,"expected_fill_days":35,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/nisc-project-manager-support","json_url":"https://alion.io/job/nisc-project-manager-support.json","meta":{"generated_at":"2026-10-30T17:38:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6202,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1815621},"rest":"https://alion.io/mcp/rest/get_company?id=1815621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnisc-project-manager-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnisc-project-manager-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnisc-project-manager-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nisc-project-manager-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnisc-project-manager-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":795815}},{"tool":"search_jobs","arguments":{"company":"nisc.coop","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":795815},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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