{"id":2649758,"url":"https://alion.io/job/nisc-systems-administrator-i-technical-support-windows-os-linux-os","title":"Systems Administrator I - Technical Support (Windows OS, Linux OS)","company":{"id":1815621,"name":"NISC","domain":"nisc.coop","url":"https://alion.io/company/nisc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Post-training","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:30:23Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T10:20:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Overview: \nFor more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 1,200+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team. \nOur Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service. \nPosition Overview: \nThe Systems Administrator I is responsible for maintaining, supporting, and enhancing enterprise systems and infrastructure to ensure reliability, security, and optimal performance. This role supports servers, applications, operating systems, hardware, and related technologies while troubleshooting technical issues, assisting end users, and contributing to the implementation and administration of infrastructure solutions. The Systems Administrator I partners with internal teams and vendors to support business operations, improve system performance, and maintain secure and stable technology environments.\nEssential Functions: \nThe Systems Administrator I is responsible for performing the following essential functions to ensure effective administration and support of enterprise technology systems:\nMaintain and upgrade applications, servers, and associated systems to ensure optimal performance and reliability.\nBuild, deploy, configure, install, and update internal systems while troubleshooting issues to maximize uptime.\nInstall, configure, maintain, and troubleshoot operating systems, software, and applications.\nAddress technical support requests that fall outside the scope of standard support teams.\nTroubleshoot application errors and collaborate with third-party vendors to achieve resolution.\nMonitor and maintain system operations, including user authentication, permissions, security access, and name records.\nResolve system issues by identifying root causes and implementing effective solutions while supporting end users and technical staff.\nCollaborate with Systems Administrators and IT team members on the implementation of new systems, technologies, and infrastructure initiatives.\nEvaluate system requirements and recommend hardware and infrastructure configurations based on business, security, performance, and scalability needs.\nPerform application administration activities including creating, modifying, and removing users, managing security access, and optimizing remote access solutions.\nSupport help desk operations by resolving technical issues and escalated support tickets in a timely manner.\nResearch, diagnose, and resolve technical issues using internal and external knowledge resources.\nConfirm issue resolutions with end users and identify opportunities to reduce repeat incidents.\nCreate, maintain, debug, and document scripts and automation tools that support operational and project-based activities.\nImplement and enforce security measures to protect systems, applications, and organizational data.\nConduct security audits, address vulnerabilities, and apply security patches and updates in a timely manner.\nImplement and manage backup and disaster recovery processes and maintain related documentation.\nMonitor system performance, conduct performance tuning activities, and assist with capacity planning efforts.\nTest and validate backup systems to ensure data integrity and recovery readiness.\nMaintain accurate records related to service requests, issue resolution, and system administration procedures.\nCreate and maintain documentation, guides, and procedures related to system configurations, troubleshooting, and administration.\nMonitor resource utilization and recommend future infrastructure capacity requirements.\nStay current on systems administration trends, technologies, tools, and best practices and apply knowledge to continuous improvement efforts.\nLeverage innovative thinking and continuous improvement practices to enhance system reliability, efficiency, and security.\nRepresent NISC at conferences, training events, and networking opportunities as needed.\nTravel as required.\nOther duties as assigned.\nDesired Experience and Skills: \n2+ years of relevant experience in a technical support role, systems administration, server administration, infrastructure support or related technology role preferred. \nUnderstanding of enterprise operating systems and their administration.\n\nKnowledge of network monitoring systems and infrastructure management tools.\n\nBasic understanding of enterprise infrastructure and technology interdependencies.\n\nFamiliarity with networking concepts, protocols, and network topology.\n\nKnowledge of systems administration principles and troubleshooting methodologies.\n\nFamiliarity with virtualization technologies such as VMware, Hyper-V, or similar platforms.\n\nKnowledge of storage administration concepts and best practices.\n\nStrong troubleshooting skills with the ability to diagnose and resolve technical issues.\n\nStrong analytical, critical thinking, and problem-solving capabilities.\n\nExcellent written and verbal communication skills.\n\nProficiency with Microsoft Office applications including Word, Excel, and Outlook.\n\nAbility to prioritize and manage multiple responsibilities in a fast-paced environment.\n\nAdaptable and responsive to changing technologies, priorities, and business needs.\n\nSolution-oriented mindset with a proactive approach to learning and continuous improvement.\n\nAbility to collaborate effectively with technical and non-technical stakeholders.\n\nCommitment to NISC's Statement of Shared Values.\n\nWork Schedule: \nHybrid from the following office location:\nAtlanta, GA\nHybrid Schedule: Minimum of working 2 days per week out of an office location and ability to work up to all 5 days a week from an office location. \nRequired Days from an Office Location: Tuesday and Wednesday.\nStandard Daily Hours:\nDuring Training: Monday - Friday; 8:00-5:00pm ET\nStandard Daily Hours After Training: 9:00-6:00pm ET \nPost-training Requirement: Rotating after-hours support coverage with an associated pay incentive.\nNISC’s Shared Values & Competencies: \nWe’re a cooperative, which means we’re ownedby the Members we serve. It also means that our focus is on taking care of our Members and our employees, rather than having a big bottom line. Quality service and innovative technology starts with happy and dedicated employees. Join our team and learn for yourself what sets NISC apart. \nIntegrity - We are committed to doing the right thing - always.\nRelationships - We are committed to building and preserving lasting relationships.\nInnovation - We promote the spirit of creativity and champion new ideas.\nTeamwork - We exemplify the cooperative spirit by working together.\nEmpowerment - We believe individuals have the power to make a difference.\nPersonal Development - We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization. \nBenefits: \nMedical, Dental and Vision Insurance.\nHealth Savings Account (HSA) with $100 monthly contributions from NISC.Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.\n\nDependent Care Flexible Spending Account (FSA) thru Paylocity.\nFully covered life insurance up to x3 annual base salary.\nFully covered short- and long-term disability.\n401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.\nPTO accrual levels dependent on years of service, 120 Life Leave Event hours, 9 paid holidays and an annual holiday week.\n$2,500 Interest-FREE technology loan program.\n$25,000 employee educational assistance program.\nVolunteer, Wellness, Family Events and other employee fun supplied by our committees.\nEmployee Assistance Program; assisting employees and dependents with virtually any life event.\nBenevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships. \nEducation Preferred: \nBachelor’s degree in Information Technology, Management Information Systems, Computer Science or related field. \nMinimum Physical Requirements: \nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. \nDisclaimer: \nManagement may modify this job description by assigning or reassigning duties and responsibilities at any time. \nKey Words: \nSystems Administration | Windows Server | Linux Operating System | Infrastructure Management | Active Directory | Phone Support | Printer Support | VMware | Virtualization | System Monitoring | Patch Management | Disaster Recovery | Backup Administration | Technical Support | Troubleshooting | Capacity Planning","description_format":"text","description_chars":9651,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-15T21:19:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":38,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nisc-systems-administrator-i-technical-support-windows-os-linux-os","json_url":"https://alion.io/job/nisc-systems-administrator-i-technical-support-windows-os-linux-os.json","meta":{"generated_at":"2026-10-18T11:19:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1815621},"rest":"https://alion.io/mcp/rest/get_company?id=1815621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnisc-systems-administrator-i-technical-support-windows-os-linux-os"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnisc-systems-administrator-i-technical-support-windows-os-linux-os"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnisc-systems-administrator-i-technical-support-windows-os-linux-os"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nisc-systems-administrator-i-technical-support-windows-os-linux-os\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnisc-systems-administrator-i-technical-support-windows-os-linux-os"}]}