{"id":2042126,"url":"https://alion.io/job/nisource-dispatch-work-coordinator","title":"Dispatch Work Coordinator","company":{"id":1755424,"name":"NiSource","domain":"nisource.com","url":"https://alion.io/company/nisource","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54000,"max":75500,"currency":"USD","period":"year","gross":null,"usd_annual":75500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:15:59Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T02:44:52Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Way of Work: Onsite 5 days per week\nShift: Monday-Friday 7:00am-3:00pm\nJob Summary\nThe Dispatch Work Coordinator will be responsible for reconciliation of NiSource initiatives supported by the IC and related to various regulatory, compliance, and company requirements that must be met in relation to job order creation, customer satisfaction, scheduling, and contractor management. \nEssential Functions\nWorks with IC Leadership to enhance IC related processes in order to better support our internal business and field partners.\nDevelops, runs, and analyzes reports regarding performance measures, trackers, IC regulatory initiatives, etc. \nDevelops and utilizes databases and spreadsheets to track key IC projects \nDesigns, codes, tests, and documents all new or modified IC systems, processes, and programs \nReviews current processes and initiatives in order to gain efficiencies where possible. \nHigh level of data quality and reliability \nEffective data analysis and management reporting \nProactive communication with key internal and external stakeholders \nProfessional, useful, and understandable reports and graphics \nCollaborative work relationships that focus on both the quality of the technical solution as well as organizational acceptance \n Required Qualifications For Position\nBachelor's Degree from an accredited college/university preferably in Engineering, Business, Economics or Information Systems or equivalent work experience \n 1-3 years in a business analyst/specialist, systems analyst/specialist, data analyst/specialist or equivalent role\n Experience facilitating projects\nFamiliar with design and creation of reports and analytical tools \nProficient data management skills \nDemonstrated ability to work in a team environment \nDemonstrated ability to deliver results and achieve goals \nAbility to define problems, collect data, establish facts, and draw well-supported conclusions \nEstablish plans and meet deadlines \nExcellent written and verbal communication skills \nFocus on internal and external customers \nAbility to analyze and communicate performance data \nDemonstrate adaptability \nDemonstrate drive and commitment to achieve business results \nProficiency with Microsoft Office products \nKnowledge of existing IC processes and regulatory requirements (Trackers, Customer Databases, Ohio Minimum Gas Standards. Etc.) \nAdvanced technical skills with computers and software \nAbility to communicate data needs to internal and external contractors \nProficiency with WMS, DIS, CIS, and WLRS, \nAdvanced ability to understand commission rules and regulations, rates and tariffs \nAdvanced understanding of day-to-day cross functional utility operations, including Meter to Cash, Field Operations, Engineering, Customer Call Centers, Integration Center activities, etc. \nPhysical Demands\nThe preceding description is not designed to be a complete list of all duties and responsibilities required of the position.\nAs a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.\nWork Authorization\nCandidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.\nWorkplace Connection\nWe value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.\nWe recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.\nVeteran Hiring & Inclusion\nNiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.\nEqual Employment Opportunity\nNiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.\nBy applying, you may also be considered for other roles that match your skills and experience.\nADA Accommodations\nIf you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at  or 1-888-640-3320\nSafety Statement\nSafety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.\nE-Verify\nNiSource participates in the U.S. Department of Homeland Security's E-Verify program. 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