{"id":4315297,"url":"https://alion.io/job/nisource-energy-assistance-program-leader","title":"Energy Assistance Program Leader","company":{"id":1755424,"name":"NiSource","domain":"nisource.com","url":"https://alion.io/company/nisource","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Public Policy","role_family":"Public Policy","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Merrillville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69900,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T21:34:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Reporting Location: Merrillville, IN\nWay of Work: Hybrid (3 days in-office, 2 days remote)\nJob Summary\nThe Energy Assistance Program Leader is responsible for overseeing NIPSCO Energy Assistance programs to provide our vulnerable customer with opportunities of aid to manage bills and reduce arrearages. To partner with local agencies, appointed officials and regulators to bring awareness of energy assistance to all customers. Look for better ways to increase participation in the state of Indiana to enhance customer affordability.\nEssential Functions\nMonitors NIPSCO Energy Assistance programs\nMonitors funds and expenditures of various energy assistance programs for monthly and annual reporting \nProvides subject matter expert support to Communications, Public Affairs, Regulatory, and Customer Care for customer communications, customer inquiries and rate case responses \nAssesses customer and agency feedback for program design improvements \nCollaborates and provides customer care support to Community Action Agencies, Township Trustees, IHCDA, and other community partners. \nServes as first point of contact and provides support to Customer Care for energy assistance related IURC complaints/inquiries and assistance agency/customer escalations \nParticipates in and represents NIPSCO Energy Assistance at community outreach events across the service territory \nLeads the coordination, administering, and reconciliation of energy assistance programs, including processing administration fees for Hardship Agencies \nParticipates in annual IHCDA LIHEAP auditing and NIPSCO USP Filing \nEstablishes, tracks, and monitors fund allocations for Hardship programs \nReviews and interprets IHCDA LIHEAP contract and state regulations and recommends actions to Customer Care \nProvides end-user support to Community Action Agencies and Township Trustees via NIPSCO Agency Portal \nUpdates Indiana 211 with energy assistance information available to customers \nDevelops and facilitates energy assistance training for Customer Care \nPartners with Customer Care Training for annual Senior CSR/CSR training, Business Integration for Call Aid updates, and Workforce Management for Trustee Line coverage \nLeads and directs work of temporary employees \nTravel - up to 20%\nOther duties as assigned \nRequired Qualifications For Position\nHigh School Diploma or GED\nAt least 3 years Supervisory/Program Management experience \nAt least 3 years’ experience in Customer Service, Billing or Collections \nA strong customer focused mindset \nExperience directing work for bargaining unit employees \nExcellent written and verbal communication skills \nProficient with Microsoft Excel, Word and PowerPoint \nStrong public relations, negotiations and presentation skills \nMust value diversity and cultural differences \nExperience working in the administration of programs serving the low income and vulnerable populations is preferred. \nExperience in and/or extensive knowledge of gas and electric utilities, and poverty assistance \nExperience with project planning and implementation \nDemonstrated ability to identify, communicate, and resolve problems \nDemonstrated commitment to continuous improvement \nProven track record of achieving results \nProven ability to work across departments and all levels in the organization collaboratively to resolve issues, drive projects to closure, achieve desired results/goals, and/or implement change as needed. \nPreferred Qualifications for Position\nBachelor's Degree or comparable industry-related work experience\nExperience managing energy programs \n3 years of working in a process driven organization focused on the customer experience. \nKnowledge of Federal Regulations governing Collections and Customer processes \nPhysical Demands\nStanding - Occasionally\nWalking - Occasionally \nSitting - Constantly \nLifting - Rarely \nCarrying - Rarely \nPushing - Rarely \nPulling - Rarely \nClimbing - Rarely \nBalancing - Rarely \nStooping - Rarely \nKneeling - Rarely \nCrouching - Rarely \nCrawling - Rarely \nReaching - Rarely \nHandling - Occasionally \nGrasping - Occasionally \nFeeling - Rarely \nTalking - Constantly \nHearing - Constantly \nRepetitive Motions - Frequently \nEye/Hand/Foot Coordination - Frequently \nThe preceding description is not designed to be a complete list of all duties and responsibilities required of the position.\nAs a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.\nWork Authorization\nCandidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.\nWorkplace Connection\nWe value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.\nWe recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.\nVeteran Hiring & Inclusion\nNiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.\nEqual Employment Opportunity\nNiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.\nBy applying, you may also be considered for other roles that match your skills and experience.\nADA Accommodations\nIf you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at  or 1-888-640-3320\nSafety Statement\nSafety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.\nE-Verify\nNiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.\nE-Verify Poster (English and Spanish) \nRight to Work Poster (English and Spanish) \nSalary Range*:\n$69,900.00 - $105,000.00*The salary offered to a candidate isbased on several factors includingbut not limited tothecandidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.\nPosting Start Date:\n2026-11-13Posting End Date (if applicable):\n2026-11-21Please note that the job posting will close on the day before the posting end date.","description_format":"text","description_chars":7375,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Military spouse friendly","Veteran hiring program"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-11-14T15:36:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T23:02:48Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/nisource-energy-assistance-program-leader","json_url":"https://alion.io/job/nisource-energy-assistance-program-leader.json","meta":{"generated_at":"2026-11-14T23:02:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755424},"rest":"https://alion.io/mcp/rest/get_company?id=1755424"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnisource-energy-assistance-program-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnisource-energy-assistance-program-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnisource-energy-assistance-program-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nisource-energy-assistance-program-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnisource-energy-assistance-program-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4315297}},{"tool":"search_jobs","arguments":{"company":"nisource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4315297},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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