Manager AMS Operations

Job Title: Manager Advanced Metering Systems Operations

Location: Columbus, OH

Summary

The Manager, Advanced Metering Systems Operations is responsible for leading the operational performance, reliability, and continuous improvement of advanced metering systems and associated Meter-to-Cash processes. This position oversees the coordination, configuration, testing, monitoring, and long-term management of Advanced Metering Infrastructure (AMI), meter applications, Meter Data Management Systems (MDMS), and supporting technologies. The Manager ensures the accurate and timely delivery of meter reads and billing determinants to downstream customer and billing systems while driving operational excellence, customer focus, regulatory compliance, financial stewardship, and process consistency. This position leads employees, contractors, and cross-functional partners to resolve system and operational issues, implement technology and process changes, and improve the end-to-end meter-to-bill experience.

Essential Functions

• Lead the daily operation, performance, and long-term management of AMI, MDMS, meter applications, field-area networks, and associated metering technologies, ensuring system batch processes, meter-read delivery, and data interfaces operate successfully.
• Ensure the accurate, complete, and timely delivery of meter reads and billing determinants to customer and billing systems in alignment with established billing schedules, customer transaction requirements, and operational goals.
• Oversee system health monitoring, issue identification, troubleshooting, escalation, and remediation, including AMI alerts and alarms, no-read and orphan reports, validation exceptions, network performance, trouble tickets, and meter or equipment failures.
• Direct the technical review, testing, approval, and implementation of software, firmware, configuration, and equipment changes across AMI, MDMS, metering systems, and related Meter-to-Cash technologies.
• Lead continuous-improvement initiatives that strengthen operational performance, process standardization, functional consistency, data quality, and the customer experience across advanced metering and Meter-to-Cash processes.
• Establish, monitor, and report key operational and customer performance measures, identifying trends, risks, failures, backlogs, and improvement opportunities and developing corrective action plans when performance does not meet expectations.
• Build and maintain effective cross-functional partnerships with Billing, Customer Operations, Field Operations, Information Technology, Regulatory, Finance, Legal, Supply Chain, Data Analytics, and other stakeholders to resolve issues and successfully implement operational changes.
• Coordinate field remediation and equipment-support activities, including working with field operations leaders to assign on-site work and managing vendor repair, replacement, and return-material-authorization processes.
• Provide operational expertise and supporting information for regulatory proceedings, audits, compliance activities, and internal controls, including applicable Sarbanes-Oxley requirements and utility rules, standards, policies, and procedures.
• Lead projects, technology implementations, process changes, and other transformation initiatives, ensuring work is completed within established scope, schedule, budget, quality, and operational-readiness expectations.
• Develop and lead a skilled, engaged, accountable, and inclusive team through performance management, coaching, workforce planning, training, employee development, and clear assignment of responsibilities.
• Manage departmental financial performance, budgets, vendors, and contractors, while promoting a culture of safety, inclusion, customer focus, sound decision-making, and operational excellence.

Required Qualifications

• Bachelor's Degree in Engineering, Information Systems, Computer Science, Business, or a related discipline, OR equivalent relevant work experience.
• 4-6 years experience in utility operations, advanced metering, Meter-to-Cash, customer operations, information technology, or a related operational function.
• Demonstrated leadership experience managing employees, technical specialists, analysts, engineers, contractors, or cross-functional teams.
• Experience leading system implementations, operational improvements, projects, or organizational change initiatives.
• Experience establishing and managing performance measures, operational controls, budgets, vendors, and contractor relationships.
• Working knowledge of AMI, MDMS, meter-reading technologies, Customer Information Systems, and associated system interfaces.
• Demonstrated ability to identify, communicate, escalate, and resolve complex operational and technical issues.
• Knowledge of utility regulations, industry standards, internal controls, and compliance requirements affecting metering and Meter-to-Cash activities.
• Strong analytical, decision-making, planning, organizational, and problem-solving capabilities.
• Strong written, verbal, presentation, and stakeholder-management skills.
• Demonstrated ability to collaborate across organizational levels and functions to achieve results.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and related analytical tools.

Preferred Additional Qualifications for Position

• Master's Degree in Engineering, Information Technology, Business, or a related discipline.
• Advanced experience with AMI head-end systems, MDMS platforms, Customer Information Systems, revenue metering, and utility communications networks.
• Experience in electric or gas utility metering, billing, customer operations, or Meter-to-Cash functions.
• Experience supporting regulatory proceedings, audits, or Sarbanes-Oxley controls.
• Project Management Professional certification or comparable project-management experience.

*The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection

We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

Safety Statement

Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.

• E-Verify Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

Salary Range*:

*The salary offered to a candidate isbased on several factors includingbut not limited tothecandidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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Please note that the job posting will close on the day before the posting end date.