{"id":645002,"url":"https://alion.io/job/niteflite-it-support-helpdesk-mwd","title":"IT Support / Helpdesk (m/w/d)","company":{"id":694416,"name":"niteflite","domain":"niteflite.de","url":"https://alion.io/company/niteflite","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Weilheim, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-01-29T14:13:43Z","employer_posted_date":"2026-01-29","last_verified_at":"2026-11-02T10:58:29Z","board_verified":true,"closed_at":null,"days_open":276,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":276},"description":"Hey du!\nDu bist voll in deinem Element, wenn Technik auf Kundenkommunikation trifft? Wir auch! Komm in unser Team und erlebe, wie der Job nie wieder langweilig wird!Deine Aufgaben\nAnnahme, Bearbeitung und Dokumentation von Tickets im 1st Level-Support\nErster Ansprechpartner für unsere Kunden per Telefon, Remote oder E-Mail\nAnalyse und Lösung typischer Anwender- und Systemprobleme\nWeiterleitung und enge Zusammenarbeit mit dem 2nd- und 3rd-Level\nPflege der Dokumentation und Knowledge Base\nAktive Mitarbeit im dynamische Tagesgeschäft eines MSP\nKein Callcenter, kein Ablesen von Skripten - echter IT-Support mit Verantwortung\nTechnologien & Themen, mit denen du bei uns arbeitest\nWindows Client & Server\nApple Mac OS\nMicrosoft 365 (Outlook, Exchange Online, Teams, OneDrive, Sharepoint)\nBasis-Netzwerkthemen (LAN, WLAN, VPN)\nRemote-Management-Tools und Ticket-System\nIT-Grundlagen rund um Benutzer, Geräte und Berechtigungen\n\nDas bringst du mit\nAbgeschlossene IT-Ausbildung, IT-Studium oder vergleichbare Qualifikation.Erste Erfahrung im IT-Support, Helpdesk oder Service-Umfeld von Vorteil\n\nFreude an Kundenkontakt und eine klare, freundliche Kommunikation\nTeamarbeit ist für dich selbstverständlich - du unterstützt Kollegen und lernst gerne dazu\nBreites IT-Grundverständnis und Lust, dich weiterzuentwickeln\nStrukturierte, serviceorientierte Arbeitsweise\nSehr gute Deutsch- und gute Englischkenntnisse - mindestens B2-Niveau\nFührerschein Klasse B\nDas bieten wir dir\nStrukturierte Einarbeitung und klare Prozesse\nAbwechslungsreiche Aufgaben in einem lebendigen MSP-Umfeld\nModerne Technologien und Einblick in viele Kundenumgebungen\nFlache Hierarchien und direkte Ansprechpartner\nprofessionelles Onboarding Vor-Ort in unserem Office in den ersten 3-6 Monaten\nFlexible Arbeitszeiten sowie Hybrid- / Remote-Arbeit nach der Einarbeitung\nIndividuelle Weiterbildungs- und Entwicklungsmöglichkeiten\nLangfristige Perspektive und faire, leistungsgerechte Vergütung... und es gibt noch weitere tolle Benefits wie\nkostenlose Parkplätze vor der Tür, einen tollen großen Garten\nsteuerfreie Sachzulage, Wellpass, Jobrad, optional Firmenwagen (nach der Probezeit), BAV\nfreie Getränke + Kaffee, Obst... etc.\n\nKlingt gut?\nBereit für einen Job, bei dem kein Tag wie der andere ist?Dann freuen wir uns auf deine Bewerbung oder eine kurze, formlose Kontaktaufnahme.\nLass uns sprechen - offen, direkt und auf Augenhöhe.\nHast du noch weitere Fragen? Ich bin da für dich!\n Susanne Pfister\n\n0881/387896 - 0","description_format":"text","description_chars":2508,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-10T20:12:08Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.188,"p_room":0.28,"age_days":276,"expected_fill_days":38,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/niteflite-it-support-helpdesk-mwd","json_url":"https://alion.io/job/niteflite-it-support-helpdesk-mwd.json","meta":{"generated_at":"2026-11-02T13:29:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694416},"rest":"https://alion.io/mcp/rest/get_company?id=694416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fniteflite-it-support-helpdesk-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fniteflite-it-support-helpdesk-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fniteflite-it-support-helpdesk-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/niteflite-it-support-helpdesk-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fniteflite-it-support-helpdesk-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":645002}},{"tool":"search_jobs","arguments":{"company":"niteflite.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":645002},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}