{"id":989357,"url":"https://alion.io/job/nitra-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":678284,"name":"Nitra","domain":"nitra.com","url":"https://alion.io/company/nitra-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":58,"open_postings":59,"ghost_share":0.695,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T23:00:41Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-29T18:04:53Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":12},"description":"Who we are:\nNitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.\nWe operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.\nWe are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.\nIf you want comfort, this isn’t the place.\nIf you want impact, ownership, and the chance to help build a generational fintech company, welcome.\nNitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.\nNitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.\nWhat we're looking for: A charismatic and outgoing Associate Customer Success Manager with 1-3 years of experience who is comfortable working directly with customers over the phone. You will be a primary point of contact for doctors, office managers, and practice admins, helping answer questions, resolve issues, and drive engagement with Nitra. We’re looking for a high-achieving, goal-oriented individual who is not afraid to pick up the phone, proactively reach out to inactive customers, and turn customer conversations into clear, actionable next steps.\nYour responsibilities will include:\nServe as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues\nManage a high volume of customer interactions across phone, SMS, and email\nHelp customers understand and get the most value from Nitra’s products and services\nProactively reach out to inactive and non-spending customers to drive re-engagement and usage\nIdentify customer issues or barriers to usage and work to resolve them quickly\nFollow up with customers on open questions, requests, and next steps to ensure issues are fully resolved\nTrack customer activity and use data to identify accounts that may need additional outreach or support\nPartner with internal teams including Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience\nLearn and apply repeatable customer engagement and reactivation playbooks as the team scales\nOperate with a high level of urgency and ownership in a fast-paced environment\nYou have:\n\n1-3 years of professional experience in a customer-facing, sales, account management, customer success, or support role\nBachelor’s degree or equivalent \nComfortable speaking with customers over the phone and handling a high volume of interactions\nStrong communication skills, both written and verbal\nComfortable with outbound outreach and proactively contacting customers who are inactive or not using the product\nStrong problem-solving skills and the ability to quickly understand customer issues and determine next steps\nOrganized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once\nData-driven and comfortable working with systems, workflows, and customer activity data\nAmbitious, resourceful, and eager to take on increasing responsibility\nComfortable working in a fast-paced, early-stage environment where processes are still being built\nWhat we offer:\nEquity - Everyone at Nitra is an owner. When the company wins, you win.\nCompetitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.\nHealth Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.\nRetirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.\nNitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.","description_format":"text","description_chars":4984,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-17T01:26:42Z"}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.531,"p_room":0.9,"age_days":12,"expected_fill_days":22,"reasons":["conf:1","stale_co","win:mid","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nitra-associate-customer-success-manager","json_url":"https://alion.io/job/nitra-associate-customer-success-manager.json","meta":{"generated_at":"2026-09-30T01:11:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":710,"day_limit":5000,"remaining_today":4290,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}