{"id":677148,"url":"https://alion.io/job/nitra-customer-success-manager","title":"Customer Success Manager","company":{"id":678284,"name":"Nitra","domain":"nitra.com","url":"https://alion.io/company/nitra-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":93,"open_postings":56,"ghost_share":0.036,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":171,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":192000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":542},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-23T20:08:38Z","employer_posted_date":"2026-04-23","last_verified_at":"2026-10-09T01:01:51Z","board_verified":true,"closed_at":null,"days_open":168,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":167},"description":"Who we are:\nNitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.\nWe operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.\nWe are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.\nIf you want comfort, this isn’t the place.\nIf you want impact, ownership, and the chance to help build a generational fintech company, welcome.\nNitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.\nNitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.\nWhat we're looking for:\nA high energy Customer Success Manager who approaches the role as a builder and owner - this person would be joining Nitra at a critical stage of our growth (Series B).\nThe CSM would have deep experience working in high-growth technology or fintech companies, ideally within top-tier VC-backed Series A-C environments. The ideal candidate also has experience working in high-velocity SMB and/or healthcare environments.\nThe CSM will own a large book of healthcare practice customers and will be responsible for customer retention, spend, and expansion. In addition to traditional Customer Success functions like adoption and implementation, CSMs also drive consumption and upsell/cross-sell.\nOur CSMs are the primary conduits between Nitra and our healthcare practice customers - from sole proprietors to large PE backed operations - and will interact directly with doctor/owners, C-suite executives, office managers, and practice admins.\nBecause Nitra is fast growing, CSMs who thrive at Nitra possess extreme proactiveness, attention to detail, and the ability to deal with high levels of ambiguity.\nYour responsibilities will include:\nOwn a large book of business (100+ customers) with clear accountability for consumption, customer retention, and net revenue expansion\n\nDrive consumption and utilization:\n\nIdentify and proactively unblock accounts with low or zero spend\n\nDrive customers toward consistent, repeat usage of Nitra across finance, marketplace, and AI products\n\nMonitor daily usage data and take actions to close gaps\n\nOwn retention outcomes\n\nReduce churn by proactively identifying risk and intervening early\n\nRun structured save motions across at-risk accounts\n\nBuild durable customer habits to make Nitra the primary day-to-day platform\n\nDeliver expansion and revenue growth\n\nIdentify and execute on opportunities to grow spend and new product adoption\n\nDrive upsell and cross-sell motions across finance, marketplace, and AI products\n\nOperate with high velocity\n\nRun high-volume, multi-channel outreach (phone, SMS, email) with bias to action\n\nEngage directly with customers to drive decisions and behavior change\n\nBuild and iterate playbooks\n\nDesign, test, and scale repeatable motions for use across the entire team\n\nUse data, segmentation, and experimentation to improve performance over time\n\nTranslate complex financial and technology concepts into clear, practical steps for non-technical users\n\nPartner cross-functionally (sales, product, marketing, etc) and across timezones (eng is on Taiwan time) to improve onboarding, handoffs, and product features\n\nYou have:\nApproximately 5+ years of Customer Success or Account Management experience in a high velocity SMB / Middle Market environment, ranked highly amongst peers as demonstrated through target achievement, awards, promotions.\n\nExperience owning a large book of business delivering clear performance metrics (GDR, NDR, consumption).\n\nDemonstrated grit and tenacity, especially within early-stage VC backed environments\n\nStrong operator mindset and comfort working with data, systems, and workflows to drive outcomes\n\nExceptional communication skills, spoken and written, including high volume phone-based outreach\n\nAbility to simplify complex concepts and drive action with non-technical users\n\nStrong cross-functional and team orientation with the ability to influence colleagues in different departments, offices, and time zones.\n\nBachelors or equivalent degree from an accredited institution. \nWhat we offer:\nEquity - Everyone at Nitra is an owner. When the company wins, you win.\nCompetitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.\nHealth Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.\nRetirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.\nNitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.","description_format":"text","description_chars":6018,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T23:01:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.76,"p_room":0.6,"age_days":167,"expected_fill_days":171,"reasons":["conf:1","win:late","crowd:"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/nitra-customer-success-manager","json_url":"https://alion.io/job/nitra-customer-success-manager.json","meta":{"generated_at":"2026-10-09T03:57:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3274,"day_limit":5000,"remaining_today":1726,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678284},"rest":"https://alion.io/mcp/rest/get_company?id=678284"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnitra-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnitra-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnitra-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nitra-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnitra-customer-success-manager"}]}