{"id":3167839,"url":"https://alion.io/job/niva-bupa-support-engineer","title":"Support Engineer","company":{"id":7897,"name":"Niva Bupa","domain":"nivabupa.com","url":"https://alion.io/company/niva-bupa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Self-Healing","optional":false}],"status":"live","first_seen_at":"2026-10-23T17:36:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T17:36:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"The Product Operations Engineer provides deeper technical capability to support BG's strategic products and platforms. The role focuses on service reliability, automation, root cause investigation, and operational readiness for services within the BG ecosystem.\n\nResponsibilities: \nBe the technical expert within your Product domain.\nFunction as the technical escalation point for the BG Product Operations Analysts, providing advanced diagnostics and engineering-level support for products and platforms.\nOwn and deliver operational improvements, including automation of manual tasks, runbook enhancements, and resilience uplift across applications and integrations.\nSupport the operation of cloudhosted platforms and integrations.\nAct as Technical Lead for Major Incidents, collaborating with Product Teams, platform engineers, and vendors.\nDeliver timely and appropriate communication to stakeholders.\nPerform detailed impact assessments, root cause analysis (RCA), and impact remediation.\nProblem Management - focus on root cause analysis and resolution for recurring incidents and events and deliver permanent fixes.\nService Improvement - proactively identify and deliver improvements including automation, enhanced monitoring, self-healing, etc.\nContribute to the service design and service readiness of new and evolving products, ensuring monitoring, logging, alerting, and support patterns are embedded from the outset.\nPartner with Product Teams and vendors to ensure service operational readiness for releases, upgrades, migrations, and architectural changes.\nMaintain documentation and operational standards for all supported products.\nProactively identify and address stability risks, performance trends, and areas for service improvement.\nChange Management activities, including raising, implementing and co-ordinating change activities.\nRequired to participate in 24x7 support on-call rota.\n\nRequirements: \nStrong background in application support engineering, SRE, DevOps, and technical service delivery.\nAbility to conduct structured faultfinding and root cause analysis.\nExcellent stakeholder collaboration skills across product, engineering, service management, and vendor teams.\nUnderstanding of cloud services, API gateways, integrations, observability platforms, event-driven workflows, containerisation, and CI/CD tooling.\nExperience automating operational workflows and improving platform reliability.\nPreferably experience in supporting a 24x7 global business operation.\nSkills\nAPI, CI/CD, DevOps, SRE, cloud, containerization, observability, support","description_format":"text","description_chars":2574,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-23T17:36:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/niva-bupa-support-engineer","json_url":"https://alion.io/job/niva-bupa-support-engineer.json","meta":{"generated_at":"2026-10-24T19:23:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3542,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7897},"rest":"https://alion.io/mcp/rest/get_company?id=7897"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fniva-bupa-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fniva-bupa-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fniva-bupa-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/niva-bupa-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fniva-bupa-support-engineer"}]}