{"id":1355005,"url":"https://alion.io/job/nivoda-operations-manager-london","title":"Operations Manager (London)","company":{"id":8166,"name":"Nivoda","domain":"nivoda.com","url":"https://alion.io/company/nivoda","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":107000,"period":"year","method":"role_country_seniority_unknown","sample_n":745},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-27T20:30:31Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-19T13:46:23Z","board_verified":false,"closed_at":"2026-10-19T13:46:23Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Working hours: Mon - Fri\nLocation: 100% on-site in Hatton Garden, London\nAbout Nivoda\nNivoda is on a mission to transform the $350 billion global jewelry industry. We're building the operating system for the industry - a marketplace that connects diamond and gemstone suppliers directly with retailers, giving both sides a faster, more transparent, and more efficient way to trade. Today, Nivoda processes over $300M in annual transactions and continues to grow at an extraordinary pace, with teams based in London, New York, Hong Kong, Mumbai, and beyond.\nOur Mission\nDiamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.\nAbout the Role\nWe're looking for a highly proactive, operationally sharp, people-first Operations Manager to lead fulfilment performance at our UK hub. You'll set clear expectations, enforce standards, and drive accountability across intake, QC, shipping, and returns while building strong relationships with key suppliers, partners, and carriers.\nThis is a hands-on, full-accountability role: you'll own performance and culture within the hub, build on an already-established foundation, and mentor a dynamic, fast-growing team. It bridges execution with team development, and calls for strong operational judgment, structured thinking, and comfort in a fast-evolving, high-growth environment.\nWhat will you be doing?\nOwn UK Hub Logistics & Fulfilment Performance\nTake full ownership of fulfilment operational KPIs across the UK hub: speed, accuracy, and service levels\n\nOwn end-to-end performance across intake, QC, shipping, and returns, ensuring adherence to service-level commitments\n\nDrive daily execution across the team while maintaining a strong focus on scalability and process robustness\n\nReview weekly operational metrics by function (intake, QC, shipping, returns, express) and implement improvements\n\nMaintain strong local relationships with suppliers, runners, carriers, and other local partners\n\nBuild & Scale New Workflows\nLead the rollout and optimisation of new & existing fulfilment streams for UK\n\nIdentify bottlenecks and implement process improvements to increase throughput and reduce errors\n\nLead & Develop the Team\nManage, coach, and develop a team of 3 across intake, QC, shipping, and returns\n\nRun regular team check-ins and structured performance conversations, setting clear expectations and giving direct feedback\n\nCultivate a team culture rooted in accountability, precision, clarity, and growth\n\nCross-Functional & Cross-Hub Ownership\nAct as the primary interface between UK fulfilment, customer support, supplier teams, and global stakeholders\n\nPartner with other Nivoda hubs for cross-hub alignment and contribute insights in WBRs\n\nWhat do we need from you?\n6 - 8 years in operations, fulfillment, logistics-based office management or within the diamond, gemstone, or luxury goods industry\n\nExtensive experience directly managing people or leading teams\n\nDemonstrated ability to execute and enforce daily operational workflows\n\nClear, effective communication skills and a highly organised approach\n\nDesire and ability to work in a fast-growing company where processes change continuously\n\nNice to have\nProficiency in Excel/Sheets\n\nGIA or Gem A qualification is highly desirable\n\nPrior exposure to or experience in diamond or gemstone quality control is also highly desirable.\n\nOur culture and what we offer\nAt Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.\nOur current benefits\nA vibrant company culture\nPlenty of opportunities for growth and learning\nChance to join and contribute to a company during its exponential expansion phase\nEqual Opportunity\nNivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.\nPlease note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.\nThis is a full time, permanent position that's 100% on-site in London, UK. Unfortunately, we are unable to offer sponsorship at this time.\nNot quite the right fit?\nIf after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.","description_format":"text","description_chars":5449,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Jewelry","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-27T22:01:25Z"},{"event":"close","at":"2026-10-19T13:46:23Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nivoda-operations-manager-london","json_url":"https://alion.io/job/nivoda-operations-manager-london.json","meta":{"generated_at":"2026-10-20T20:29:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8166},"rest":"https://alion.io/mcp/rest/get_company?id=8166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnivoda-operations-manager-london"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnivoda-operations-manager-london"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnivoda-operations-manager-london"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nivoda-operations-manager-london\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnivoda-operations-manager-london"}]}