{"id":257095,"url":"https://alion.io/job/nivoda-senior-operations-manager-india","title":"Senior Operations Manager, India","company":{"id":8166,"name":"Nivoda","domain":"nivoda.com","url":"https://alion.io/company/nivoda","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-08-07T14:15:59Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-11-03T07:26:55Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"Senior Ops Manager, India\nReporting Manager: VP of Fulfilment\nWorking Hours: Monday - Friday, 9:00am - 6:00pm IST\nLocation: 100% on-site, Mumbai, India\nAbout the Role\nWe are looking for a highly proactive, data-driven, and people-first Senior Operations Manager to lead our India fulfilment operations. You will own end-to-end India fulfillment , collections, outbound shipments and export documentation. This role bridges hands-on execution with team leadership, process rigor, and data-led decision making, and requires strong operational judgment and the ability to thrive in a fast-evolving, high-growth startup environment.\nThis is a senior, on-site leadership role with full accountability for people, performance, and culture within the India fulfillment team building on an established operation, developing a growing team, and driving measurable improvements in delivery and compliance performance.\nAbout Us\nNivoda is an extremely fast-growing B2B marketplace revolutionising the way the global diamond and jewellery industry operates. Our DNA centres on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai, Nivoda is the go-to marketplace for the global diamond and jewellery industry.\nWhat You'll Do\nOwn India Fulfilment, Collections & Shipment Performance\nTake full ownership of India fulfilment operational KPIs: collections turnaround, shipment accuracy, export documentation, and on-time delivery\n\nOwn the India shipping and collections teams end-to-end, including day-to-day execution and escalations\n\nEnsure India export processes customs documentation, duty drawback support, and carrier compliance are executed correctly and on time\n\nManage relationships with carriers, customs agents, and logistics partners in India to optimise cost, speed, and reliability\n\nDrive Continuous Improvement with Data\nOwn weekly and monthly operational metrics (collections, delivery times, shipment accuracy, export turnaround) and use them to drive decisions\n\nWrite and run SQL queries to investigate root causes, monitor performance, and build reporting the team can act on\n\nIdentify bottlenecks in collections, shipping, and export workflows and implement measurable process improvements\n\nDesign and maintain SOPs to support operational complexity and growth in the India hub\n\nLead & Develop the Team\nOwn people, performance, and culture for the India fulfilment team, including direct reports and their teams\n\nRun regular team check-ins and performance reviews; build a bench and succession plan for key roles\n\nCultivate a culture of accountability, precision, and growth in a fast-moving startup environment\n\nCross-Functional & Cross-Hub Ownership\nAct as the primary interface between India fulfilment, other regional hub leads, central fulfilment lead and global stakeholders\n\nRepresent India fulfilment performance in weekly/monthly business reviews (WBRs)\n\nBasic Qualifications\n8+ years in operations, fulfilment, logistics, or export/trade operations\n\n5+ years managing or leading teams, including managing managers\n\nProficiency in SQL and Excel/Sheets, with a proven ability to write queries and translate data into insights that drive decisions\n\nAbility to investigate problems, identify root causes, and implement data-driven solutions\n\nExperience working in a fast-growing startup environment where processes and priorities change continuously\n\nClear, effective communicator and highly organised leader\n\nPreferred Qualifications\nExperience within the diamond, gemstone, or luxury goods / jewelry industry\n\nExperience using BI/dashboard tools (e.g. Tableau, ThoughtSpot) and AI tools as part of day-to-day workflow","description_format":"text","description_chars":3754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Jewelry","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-05T11:25:55Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.606,"p_room":0.28,"age_days":87,"expected_fill_days":37,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/nivoda-senior-operations-manager-india","json_url":"https://alion.io/job/nivoda-senior-operations-manager-india.json","meta":{"generated_at":"2026-11-03T07:27:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10561,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8166},"rest":"https://alion.io/mcp/rest/get_company?id=8166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnivoda-senior-operations-manager-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnivoda-senior-operations-manager-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnivoda-senior-operations-manager-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nivoda-senior-operations-manager-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnivoda-senior-operations-manager-india"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":257095}},{"tool":"search_jobs","arguments":{"company":"nivoda.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":257095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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