{"id":2282176,"url":"https://alion.io/job/nix-tech-tech-support-engineer-l1-l2","title":"Tech Support Engineer (L1-L2)","company":{"id":4381679,"name":"NIX Tech","domain":"nixstech.com","url":"https://alion.io/company/nix-tech","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-26T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-26T00:00:00Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Task\nReceiving, triaging, and resolving tickets via the help desk system in line with SLA and priority guidelinesDiagnosing and fixing hardware and software issues on laptops and peripheralsPreparing workstations for new employees including device setup, account provisioning, and corporate software installationMaintaining asset records and documenting solutions in the knowledge baseCommunicating with users in English and Hungarian, both written and verbalEscalating complex incidents to L3 with thorough documentation when neededExpectation\n1+ year of experience in IT supportConfident working with Windows 10/11, Linux like Ubuntu, MacOSBasic networking knowledge including TCP/IP, DNS, VPNNative Hungarian speaker with English proficiency at B2 level or aboveExperience with help desk ticketing systemsOther\nFamiliarity with MDM/RMM toolsExperience with Active Directory / Azure ADCompTIA A+ certificationITIL certificationExperience in a multicultural work environmentKnowledge of Ukrainian or RussianWhat we offer\nCompetitive compensation packagesStable employment based on a full-time employment contractMentoring program and professional development planPrivate health insurance (Medicare Сlinic)AYCM sport pass providing discounts at various sports facilities in HungaryInteresting tasks and diverse opportunities for developing skillsFree training coursesParticipation in internal and external thematic events and technical conferencesA spacious office in the heart of Budapest (13th district)All necessary devices and tools for workFriendly, motivating atmosphereActive corporate lifeCompany details:\nNIX is a global supplier of software engineering and IT outsourcing services. 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