Shift Supervisor

Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time--and we're looking to hire talented folks with a love of learning to make it all possible.

Roles and Responsibilities:

• Performs triage and troubleshooting of LAN/WAN and telephony issues. Managing the repairs with service providers, LECs, field technicians, internal and external resources.
• Serves as an escalation point for junior technicians in troubleshooting service-impacting issues. Ability to utilize network monitoring systems to identify issues and services validation.
• Provides supervision, direction, team building, coaching of NOC team members.
• Plans, organizes, and directs the Network Operations team to ensure the stable operation of NJT network infrastructure as per standard operating procedures.
• Manages activities to resolve hardware problems in a timely and accurate fashion. Includes but is not limited to ticket oversight and escalation when needed.
• Other duties may be assigned.

Education, Experience and Qualifications:

• High School Diploma and (4) years of applied experience in network operations
• One-year supervisory experience

Knowledge and Skills:

• Working knowledge of IT Service Management [ITSM] best practices with strong understanding of Service Operations processes and procedures.
• Strong understanding of classic Network Management fundamentals, NOC monitoring tools, ticketing systems, processes, and procedures.
• Working knowledge of Data networking fundamentals such as OSI model, IP addressing, WLAN and VLAN, Routers, Switches and IP routing protocols and packet captures.

This Position Supervises:

• Network Operations Staff

At NJ TRANSIT you will enjoy a competitive salary and excellent benefit package:

• Comprehensive Family Health Insurance - Medical, Prescription, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Paid Leave
• Tuition Assistance
• Pre-Tax Commuter Benefits Plan
• Retirement Plans
  • 401(a) - Retirement plan with a 6% employer contribution
  • 401(k) - Retirement saving plan with up to an 3% company match
  • 457(b) - Deferred Savings Plan

NJ TRANSIT is an Equal Opportunity Employer

WWW.NJTRANSIT.COM/BEST