{"id":1246528,"url":"https://alion.io/job/njoyn-application-support-engineer","title":"Application Support Engineer","company":{"id":1756071,"name":"Njoyn","domain":"njoyn.com","url":"https://alion.io/company/njoyn","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-25T17:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-25T17:22:53Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Position Description:\nThis is a client facing role where you will interact with the client's technical teams. We run a SaaS service for our clients based on CGI's proprietary payment cards platform. \nYour future duties and responsibilities:\nPrimary functions are to:\n\nEnsure operational stability by active monitoring and preventive maintenance\n\nUnderstand clients business needs and provide appropriate solution to fulfil their needs. \n\nHandle incidents or service requests based on documented steps and routines.\n\nSupport team's continuous improvement and innovation initiatives.\nRequired qualifications to be successful in this role:\nDegree or Diploma in an IT Technology discipline\n\n Working experience 2 3 years in application support role.\n\n Experience in Unix or equivalent environment.\n\n Have good knowledge of Unix/Linux shell or Perl scripting\n\n SQL database knowledge\n\n Strong technical troubleshooting skills\n\n Ability to work independently and with others\n\n Good communication and interpersonal skills.\n\n Fresh grads are encouraged to apply. Training will be provided.\n\n Preferred Skills:\n\n Payment and Loyalty Card business and systems experience.\n\n Understanding of file transmission protocols\n\n Knowledge of ISO8583 or IFSF standards\n\n ITIL certified\n\n Applying AI tools to help with daily routine tasks.\nSkills:\nAnalytical Thinking\nCommunication\nTeam Collaboration\nSQL\nUnix\nWhat you can expect from us:\nTogether, as owners, let's turn meaningful insights into action.\n\nLife at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…\n\nYou are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.\n\nYour work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.\n\nYou'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. \n\nThat same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.\n\nCome join our team-one of the largest IT and business consulting services firms in the world.","description_format":"text","description_chars":2714,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:22:53Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/njoyn-application-support-engineer","json_url":"https://alion.io/job/njoyn-application-support-engineer.json","meta":{"generated_at":"2026-09-27T03:45:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3503,"day_limit":5000,"remaining_today":1497,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}