{"id":545626,"url":"https://alion.io/job/nkg-it-support-engineer-apac","title":"IT Support Engineer (APAC)","company":{"id":1913424,"name":"Neumann Kaffee Gruppe","domain":"nkg.net","url":"https://alion.io/company/neumann-kaffee-gruppe","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"DNS","optional":true},{"name":"FortiGate","optional":true},{"name":"Hyper-V","optional":true},{"name":"SentinelOne","optional":true},{"name":"TCP/IP","optional":true},{"name":"VMWare","optional":true},{"name":"VPN","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-08T12:17:02Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-23T16:52:39Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"We are Neumann Kaffee Gruppe. And we love coffee.\nFor us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.\nFor our group company, NKG Commercial Services Company Limited, we are looking for an IT Support Engineer (APAC) (f/m/d).\nThe position will be based in Ho Chi Minh City (An Khanh Ward) and reports directly to the IT Infrastructure Team Lead.\nYour responsibilities\nEnsure Company users’ systems operate smoothly and in line with regulations.\n\nIdentify, diagnose, and solve problems with the requirements of users of personal computers, computer software and hardware, Internet, and network access issues.\n\nManage, operate & support the operation of control systems (CCTVs, alarms system, switchboards, ...).\n\nPerform maintenance, installation, and troubleshooting for computers, networks, and IT infrastructure.\n\nProvide end-user support for the installation and configuration of computer hardware, software, and peripherals.\n\nMonitor and coordinate timely repair, warranty services, and maintenance of PC equipment with third-party vendors (Vendor Management).\n\nInstallation, configuration, operation and further development of the group-wide server landscape\n\nAssist in conducting vulnerability scans, applying patches and supporting security audits.\n\nRegional Daily IT support for users\n\nIT infrastructure testing before upgrades and migration\n\nCreation and maintenance of systems documentation\n\nParticipation in group-wide projects for the Asia Pacific zone\n\nOther tasks are assigned by superiors.\n\n Your profile\nMinimum 02 years of relevant work experience is required\n\nEnglish is a must (TOEIC or IELTS certificate is a plus), or any Asian language would be an asset\n\nEducation: Bachelor’s degree (or diploma/certificate) in Computer Science, IT, or related field.\n\nCertificate: CCNA, MCSA is a plus.\n\nKnowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals\n\nKnowledge of firewall and network utilisation (FortiGate, Meraki, Cisco, Aruba, UniFi …)\n\nSystem management (Windows server, Office 365...)\n\nVirtualisation system (VMware vSphere/vCenter, Hyper-V, Microsoft Cloud Azure)\n\nAntivirus & Endpoint system (Symantec, Sentinel One, Acronis...)\n\nTelephone System (Avaya, Grand Stream...)\n\nStrong problem-solving skills with attention to detail.\n\nAbility to work collaboratively in a distributed team environment\n\nIndependent and communication skills for supporting\n\nAdaptability and flexibility\n\nWillingness to travel (within the region)\n\nOur staff appreciates\nInternational: Working in an international atmosphere in a growing and progressive company\n\nBenefits: An attractive salary with extra benefits (13th salary, 14 days of annual leave, 24 hours Accident Insurance and Health care insurance (after 01 year of employment))\n\nFlexibility: Flexible working hours, including a mobile work option.\n\n Have we sparked your interest?\nWe are pleased to receive your application documents.\nPlease get in touch with your first point of contact:\nNguyen Trinh (Nguyễn Trinh)","description_format":"text","description_chars":3349,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Annual leave","Flexible schedule"],"hiring_locations":[{"name":"Vietnam","iso":"VN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-08T12:17:02Z"}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.403,"p_room":0.9,"age_days":14,"expected_fill_days":25,"reasons":["conf:2","agency","win:mid","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nkg-it-support-engineer-apac","json_url":"https://alion.io/job/nkg-it-support-engineer-apac.json","meta":{"generated_at":"2026-09-23T18:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}