{"id":1700836,"url":"https://alion.io/job/nkt-infrastructure-service-manager","title":"Infrastructure Service Manager","company":{"id":1789507,"name":"NKT","domain":"nkt.com","url":"https://alion.io/company/nkt-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4331},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GDPR","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T13:16:33Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T21:17:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Support and improve global infrastructure services\nDo you want to help ensure reliable, secure, and modern infrastructure services in a global organisation contributing to the green transition? As an Infrastructure Service Manager, you will support the governance, performance, and continuous improvement of critical IT infrastructure services across cloud, data centre, server, storage, backup, and virtualisation environments. This is an opportunity to work with international teams, contribute to infrastructure modernisation initiatives, and develop your career within service management.\nCoordinate and enhance infrastructure service operations\nIn this role, you will support the operations and governance of infrastructure services that underpin NKT's global operations. Working closely with service managers, engineers, architects, vendors, and business stakeholders, you will help maintain service quality, improve operational processes, and contribute to initiatives involving automation, observability, and cloud platforms. You will gain broad exposure to service management while supporting the transition of new services into operations.\nYour responsibility will be to:\nSupport the governance and management of infrastructure services across cloud, data centre, server, storage, backup, and observability platforms.\nMonitor service performance, availability, and operational health against agreed service levels.\nCoordinate incident, problem, and change management activities across infrastructure domains.\nSupport service improvement initiatives, operational reviews, KPI reporting, and lifecycle management activities.\nCollaborate with technical teams and service providers to resolve issues and support infrastructure modernisation programmes.\nBased in Kaunas with a hybrid working setup, you will be part of Group IT within Finance & IT, collaborating with global stakeholders, technical specialists, and external partners.\nOrganised and collaborative service management professional\nYou are a structured and initiative-taking person who enjoys working across multiple teams and building productive relationships with both technical and business stakeholders. You can balance competing priorities, communicate clearly, and take a considered approach to service quality and continuous improvement. You are interested in developing broader service management responsibilities and contributing to the long-term reliability of shared technology services.\nYou also have:\nBachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.\n2-5 years of experience in infrastructure operations, technical support, service delivery, or infrastructure engineering.\nExperience with enterprise infrastructure technologies, including Windows or Linux platforms, virtualisation technologies, storage and backup solutions, or Microsoft Azure.\nUnderstanding of IT Service Management (ITSM) processes, including Incident, Change, and Problem Management.\nExperience working with service providers and cross-functional IT teams.\nHelp build the digital foundation for a greener future\nWe aim to create a workplace where people of all backgrounds are valued, supported, and able to do their best work. We are dedicated to increasing gender diversity at NKT and welcome applications from a wide range of candidates. We welcome varied backgrounds and career paths-even if you don’t meet every single requirement. We believe inclusive teams contribute to positive results and create a better everyday work environment.\nThis role offers the opportunity to develop your service management capabilities while working on infrastructure services that support NKT's business and sustainability ambitions. You will collaborate with experienced colleagues across an international organisation, expand your technical and operational knowledge, and build skills that can support future career progression towards Infrastructure Service Manager or Service Owner positions.\n\"As a leader, I value people who are highly motivated, bring a positive, solution-oriented mindset and consistently follow through on commitments. Approaches challenges with optimism, and consistently delivers high-quality outcomes\" says Hiring Manager, Andrius Činga\nBenefits and opportunities we provide\nWe offer you a modern office at Kauno Dokas with workplace where your knowledge and experience matter and also full of learning opportunities, and potential. In addition, we are offering:\nOpportunity to be a part of the global team.\nInteresting challenges and tasks, learning opportunities.\nPrivate health insurance.\nAdditional 4 days of paid holidays.\nFlexible working hours.\nTai chi classes on a regular basis.\nCompany-funded access to Linkedin Learning platform.\nFree parking next to the office.\nSalary range for this position is from 4200 Eur to 5200 Eur Gross.\nRead more about our offer and listen to some voices of NKT Connectors here!\nWe will review applications continuously and close the process when we find the right match. Be aware that personality and cognitive tests might be included in the recruitment process. If you have any questions, please reach out to Ugnė Šidlauskė, HR Partner at . Please note that due to the GDPR regulations we cannot accept any applications via e-mail.\nWe collect confidential candidate experience feedback to improve our recruitment process. Your responses are for quality development only and do not affect hiring decisions.\nBe a Connector of the green tomorrow!\n#LI-US1 #LI-Hybrid\nAbout NKT\nNKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6,500 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. 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