{"id":3518435,"url":"https://alion.io/job/nkt-onsite-support-specialist","title":"Onsite Support Specialist","company":{"id":1789507,"name":"NKT","domain":"nkt.com","url":"https://alion.io/company/nkt-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T11:20:42Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T20:59:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Deliver technical support in a global company\nDo you enjoy resolving IT issues and helping users have a positive experience? As our Onsite Support Specialist in Karlskrona, you will deliver direct technical support for hardware, software, networks, and IT services while helping us maintain a stable, secure, and efficient IT environment.\nThis is an opportunity to join NKT’s global IT organization and work in an international environment where collaboration, continuous improvement and high-quality support are key. You will be close to our users, handle technical challenges and contribute to developing smarter and more efficient ways of working.\nWould you like to combine your technical skills with service and problem-solving in a global organization?\nThe first point of contact for IT-related questions\nAs an Onsite Support Specialist, you will be the first point of contact for IT-related questions, incidents and service requests. You will investigate and resolve hardware and software issues, support users and manage cases through to resolution. You will also help maintain IT standards, contribute to documentation and knowledge articles, and identify opportunities for automation and continuous improvement.\nWorking closely with colleagues across Group IT, including IT Security, Infrastructure and Applications, you will contribute to stable IT operations and a positive end-user experience.\nYour key responsibilities will include:\nHandle incidents and service requests according to agreed SLAs\nDeploy, maintain and troubleshoot standard hardware and software\nSupport IT equipment requests and coordinate hardware replacements\nCreate and maintain knowledge articles and technical documentation\nIdentify improvements and automation opportunities within IT support\nThe position is based in Karlskrona, within Global IT Support and reports to the Manager Onsite Support. You will collaborate with Group IT colleagues, end users, stakeholders and external suppliers.\nService-minded IT specialist who enjoys solving problems\nYou are a solution-oriented and collaborative person who enjoys helping others and handling challenges when they arise. With a methodical approach, you are comfortable diagnosing and finding practical solutions. You communicate clearly with different users and stakeholders and know how to stay professional when priorities shift or situations become demanding.\nYou enjoy working as part of a team but are equally comfortable taking responsibility for your own tasks. Curiosity and a motivation to learn help you adapt to new technologies, while your customer-focused mindset enables you to create a positive experience for end users.\nWe are looking for someone with:\nEducation in Computer Science or a relevant field\n2+ years of experience in service desk, onsite support, systems administration or a similar role\nGood knowledge of Windows desktop operating systems, Office 365 and basic computer hardware\nExperience handling IT incidents and service requests, with an understanding of ITIL processes\nProfessional proficiency in both Swedish and English, written and spoken\nGrow your IT career in a global NKT team\nNKT is dedicated to building a diverse organization and a culture in which people from all backgrounds can thrive and perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.\nAt NKT, you will have the opportunity to develop your technical and problem-solving skills while working with colleagues and stakeholders across an international organization. You will be part of a collaborative IT environment where knowledge sharing, continuous improvement and learning are encouraged, while contributing to reliable IT services that support NKT’s operations.\nRead more about our offer and listen to some voices of NKT Connectors here!\nWe will review applications continuously, but we recommend you apply no later than 17th of November 2026. An extract from the criminal record, alcohol- and drug tests along with personality tests, will be part of our recruitment process. If you have any questions about the role or the recruitment process, please reach out to Jenni Aronsson at .\nBe a Connector of the green tomorrow!\n#LI-Onsite #LI-JA1\nAbout NKT\nAt the factory in Karlskrona, NKT is designing, developing and manufacturing the high-voltage power cable solutions enabling the transition to renewable energy. Here, you will join a diverse organization at an internationally recognized engineering centre operating one of the most advanced high-voltage test halls, a state-of-the-art cable manufacturing and the NKT Victoria - the most sustainable cable-laying vessel in the offshore industry.\nAt NKT, we are all Connectors. We connect to develop leading power cable technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and plays a key role as the world moves towards clean energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling reliable energy transmission. Since 1891, NKT has innovated the power cable technology, building the infrastructure from the first light bulbs to the megawatts created by renewable energy today.\nNKT is headquartered in Denmark, operates from more than 30 countries worldwide, and employs 6,500 people globally. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. 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