{"id":3691897,"url":"https://alion.io/job/nkt-service-manager-service-engineer-pim","title":"Service Manager / Service Engineer PIM","company":{"id":1789507,"name":"NKT","domain":"nkt.com","url":"https://alion.io/company/nkt-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:52:23Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-14T00:52:01Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About the Role\nNKT has selected a new global Product Information Management (PIM) platform, following a structured vendor selection process. Implementation is being carried out together with our partner, currently in the discovery phase, with full roll-out to follow.\nTo support this transformation, we are looking for a Service Manager for PIM, based in our Esposende office, who will be responsible for the service once live and act as the central point of contact between business stakeholders, the implementation partner, and NKT’s internal IT and Digital Commerce teams. This is a great opportunity to help shape a brand-new enterprise platform from the ground up, build the operating model, and grow into a long-term service ownership role as NKT’s digital product data ecosystem matures. Services within the Digital Commerce domain will be added to the candidate's area responsibility depending on the individual’s skills and preferences.\nKey Responsibilities\nService Management\nOwn the day-to-day operation of the PIM platform and other assigned services once transitioned into live service.\nManage incidents, service requests, problems, and changes related to the platform.\nCoordinate issue resolution with the platform vendor, the implementation partner, and internal NKT IT teams.\nMaintain service documentation, knowledge base, and operational procedures.\nEnsure compliance with NKT's IT governance, security, and data protection requirements.\nImplementation Support\nAct as a key contact for the ongoing implementation of the platform during discovery and subsequent delivery phases.\nSupport requirements for validation, configuration decisions, testing, and user acceptance testing (UAT).\nHelp coordinate data migration and data quality activities ahead of go-live.\nSupport change management and end-user training across markets.\nBusiness Partnership\nAct as the primary liaison between business stakeholders (Sales, Marketing, Product Management) and the technical/vendor teams.\nGather, document, and prioritise business requirements and enhancement requests.\nSupport product data governance, taxonomy, and data quality standards within the PIM solution.\nFacilitate workshops with regional and functional stakeholders.\nPrepare and lead Steering Committees.\nIntegration & Continuous Improvement\nSupport integrations between PIM and adjacent systems, including ERP, CRM, CPQ, eCommerce, and DAM.\nIdentify opportunities to automate and streamline product data processes.\nContribute to the PIM roadmap and ongoing service improvement plans.\nTrack service performance, usage, and operational KPIs.\nRequired Qualifications\nBachelor’s degree in information technology, Business Information Systems, Engineering, Marketing or a related field or similar professional experience.\nExperience with Product Information Management (PIM), Master Data Management (MDM), or similar enterprise platforms;\nUnderstanding of incident, problem, change, and release management processes.\nExperience collaborating with external software vendors and implementation partners.\nGood communication skills, able to bridge technical and business audiences.\nEnglish required\nPrior exposure to product data governance and taxonomy management.\nPersonal Competencies\nCustomer-focused and service-oriented.\nStructured, organised, and comfortable managing ambiguity during an active implementation.\nAble to work on their own while coordinating multiple internal and external parties.\nA clear and effective communicator across both business and technical audiences.\nCurious, driven, and motivated to help build a new service from scratch.\nOrganized and self-directed worker, comfortable working in an international remote team.\nWhat We Offer\nA central role in a newly launched, strategic digital platform at NKT.\nDirect collaboration with the implementation partner and international stakeholders.\nExposure to NKT's broader Digital Commerce landscape (CPQ, CRM, ERP, eCommerce).\nProfessional growth opportunities as the PIM service matures.\nA role based in Esposende with a modern, flexible working environment.\nAbout NKT\nOffers a broad range of building wires, low- and medium-voltage power cable solutions supporting both safety in the building sector and the European energy transition. NKT markets high-quality products exceeding high customer expectations and has developed ergonomic solutions that are easy to install. Here, you will join a diverse and international organization operating from five main production sites with strong market positions across Europe driven by customer centricity and a growth focus.\nAt NKT, we are all Connectors. We connect to develop leading power cable technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and plays a key role as the world moves towards clean energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling reliable energy transmission. Since 1891, NKT has innovated the power cable technology, building the infrastructure from the first light bulbs to the megawatts created by renewable energy today.\nNKT is headquartered in Denmark, operates from more than 30 countries worldwide, and employs 6,500 people globally. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. 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