{"id":3924745,"url":"https://alion.io/job/nlacrc-consumer-services-supervisor","title":"Consumer Services Supervisor","company":{"id":2812075,"name":"NLACRC","domain":"nlacrc.org","url":"https://alion.io/company/nlacrc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chatsworth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":87661,"max":124259,"currency":"USD","period":"year","gross":null,"usd_annual":124259},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-17T03:55:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-11-07T18:11:38Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"The Organization\nNorth Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.\nDepartment\nConsumer Services - SFV - School Age 12\nSupervision\nReceives supervision from Consumer Services Supervisors/Managers.\nThe Position and Job Summary\nProvides information, advocacy, and service arrangement for consumers and families.\nParticipation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.\nIdentify and coordinate services for individuals and their families.\nDocumentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.\nServe as an advocate for individuals served by community agencies.\nSchedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.\nIdentify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.\nRotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.\nEDUCATION AND EXPERIENCE:\nBachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience \nOr\nMaster's degree in psychology, social work, sociology, or related human services field or in a related field\nTwo years of related professional/leadership experience\nOr\n Master’s Degree in an unrelated field\nThree to five years of related professional/leadership experience\nThree years of professional experience should include service coordination at a Regional Center or related experiences\nPrevious experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.\nA valid CDL and transportation, or acceptable substitute, required for this position.\nSkills and Abilities\nUnderstanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.\nEssential Requirements\nService coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position.\nNLACRC Offers an Excellent Benefits Package\nWe offer employees a variety of health and dental plans:\nHealth Insurance - We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.\nDental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents\nPre-Tax Flexible Spending Account for eligible health care expenses\nPre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses\nNo cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees \nNo cost Vision plan for employees and eligible dependents \nRetirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees\nNLACRC offers two (2) deferred compensation plans - 457 and 403(b) \nParticipate in the Public Service Loan Forgiveness program\nPaid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time\nHolidays - NLACRC offers 12 paid holidays throughout the year\nMost positions are offered a hybrid - remote option\nPlease note that benefit costs are pro-rated for part-time employees.\nProfessional Development Opportunities & Growth\nNLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.\nDiversity, Equity, and Inclusion\nAt NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.\nCompensation\nThis position is exempt. Regular Salary: Annually $87,660.98 - $124,259.46.\n\nNLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.","description_format":"text","description_chars":5671,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":["Dental insurance","Equity","Health insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Exhibitions"],"lifecycle":[{"event":"open","at":"2026-11-07T18:11:38Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.789,"p_room":0.75,"age_days":21,"expected_fill_days":22,"reasons":["conf:1","win:late","comp:junior"],"computed_at":"2026-11-07T19:13:40Z"},"pay":{"stated_usd_annual":124259,"is_top_pay":true},"html_url":"https://alion.io/job/nlacrc-consumer-services-supervisor","json_url":"https://alion.io/job/nlacrc-consumer-services-supervisor.json","meta":{"generated_at":"2026-11-07T19:13:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2812075},"rest":"https://alion.io/mcp/rest/get_company?id=2812075"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnlacrc-consumer-services-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnlacrc-consumer-services-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnlacrc-consumer-services-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nlacrc-consumer-services-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnlacrc-consumer-services-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3924745}},{"tool":"search_jobs","arguments":{"company":"nlacrc.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3924745},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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