{"id":2940829,"url":"https://alion.io/job/nlighten-service-delivery-director","title":"Service Delivery Director","company":{"id":184422,"name":"Nlighten","domain":"nlighten.com","url":"https://alion.io/company/nlighten-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":195000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T15:51:44Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-14T20:30:45Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Company Profile\nnLighten is a leading European edge data centre platform operating across key markets throughout Europe. Founded in 2021, we are redefining digital infrastructure through our vision of being Close, Coupled, and Connected, bringing sustainable, highly connected data centres closer to the businesses and communities we serve. As a fast-growing company, we are helping power the future of AI, cloud and digital innovation across Europe. \nLearn more about us: www.nlighten.com\nAbout the Role\nThe Service Delivery Director leads Service Delivery, a central unit within Operations. The role owns customer delivery from contract signature to handover, owns the standard roll-out of monitoring, metering and connectivity systems, and is the single point of contact for the Product team and the Solution Architects on delivery.\nThe role requires strong leadership, project and commercial discipline, and a focus on standard processes and continuous improvement.\nKey Responsibilities\nResponsibilities are: \nOwns end-to-end customer delivery from contract signature to handover: onboarding, project management and delivery of the contracted service scope, and formal handover to the customer and to Customer Success.\nLeads, develops and coordinates the regional Service Delivery Managers, who are accountable for delivering customer fit-outs on time and within budget.\nEnsures every delivered service is handed over and billed on time, and reduces booked-but-not-billed capacity.\nOwns the accuracy and completeness of customer delivery data in Salesforce, from contract to handover.\nCoordinates and standardises the design and roll-out of monitoring and connectivity systems in the data halls (BMS, SLA sensors and power metering), and ensures they are embedded in and integrated with our DCIM layer.\nDesigns and ensures a standard roll-out of fibre, structured cabling and cross-connects across all our data centers.\nActs as the single point of contact for the Product team and the Solution Architects: streamlines the roll-out of new products and defines delivery standards.\nOwns the customer fit-out price book, so that NRC estimates have a sound foundation, and tracks delivered cost against NRC.\nDevelops service delivery processes, standards and KPIs, and reports on delivery performance and customer feedback.\nWorks with Operations, Construction, Commercial, Procurement and Finance to ensure seamless execution and issue resolution.\nManages delivery risk and ensures compliance with company policies, safety rules (including the nLighten Safe-to-Work process), regulations and contractual obligations.\nDrives continuous improvement in delivery quality, speed and cost.\nPerformance Metrics\nTime from contract signature to billing start.\nCustomer fit-outs delivered on time and within budget.\nBooked-but-not-billed capacity (MW).\nNRC accuracy: delivered cost against the NRC estimate.\nSalesforce data completeness at handover.\nMonitoring coverage: share of sites with BMS, SLA sensors and power metering integrated into DCIM.\nCustomer satisfaction at handover.\nWhat We’re Looking For \n8+ years in service or project delivery in data centers, colocation or critical infrastructure, including at least 3 years leading teams.\nProven management of customer deployments across multiple sites and countries.\nTechnical knowledge of power distribution and metering, BMS/DCIM, structured cabling and fibre.\nCommercial acumen: cost estimation, price books and NRC/MRC models.\nStrong data discipline; experience with Salesforce or a similar CRM.\nExperience leading distributed teams, with strong stakeholder management at all levels.\nFluency in English is a must; a second European language is a strong plus.\nWhy Join Us?\n\nHigh-growth environment: Be part of an expanding team with opportunities to grow laterally and vertically.\nImpactful role: Play a key role in driving marketing strategies and brand visibility across multiple European markets.\nIf you have the right experience and are excited about contributing to the next evolution of edge data centers, we’d love to hear from you!\nApply now and be part of our journey toward a more connected, efficient, and sustainable digital future.\nBackground Check & Screening\nAll selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations.\nDiversity & Inclusion Statement\nnLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.","description_format":"text","description_chars":4733,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Data Centers & Colocation","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-20T17:15:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":24,"expected_fill_days":91,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/nlighten-service-delivery-director","json_url":"https://alion.io/job/nlighten-service-delivery-director.json","meta":{"generated_at":"2026-11-14T22:59:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":184422},"rest":"https://alion.io/mcp/rest/get_company?id=184422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnlighten-service-delivery-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnlighten-service-delivery-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnlighten-service-delivery-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nlighten-service-delivery-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnlighten-service-delivery-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2940829}},{"tool":"search_jobs","arguments":{"company":"nlighten.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2940829},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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