{"id":3215066,"url":"https://alion.io/job/nlliquorcorp-computer-support-technician","title":"Computer Support Technician","company":{"id":2674710,"name":"Nlliquorcorp","domain":"nlliquorcorp.com","url":"https://alion.io/company/nlliquorcorp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. John's, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47301,"max":52306,"currency":"CAD","period":"year","gross":null,"usd_annual":37388},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T11:57:49Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T15:45:51Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Computer Support Technician\nPermanent Position\nInformation Technology Department (St. John’s Head Office)\nCompetition No. C1123-26 (I/E)\nThe Newfoundland Labrador Liquor Corporation (NLC) is seeking a customer-focused and technically skilled Computer Support Technician to join our Information Technology team. The successful candidate will provide front-line IT support across NLC’s corporate offices, retail locations, and distribution operations, helping maintain reliable, secure, and effective technology services. We are looking for a proactive problem-solver with strong communication skills who takes initiative, thrives in a fast-paced environment, and delivers responsive, high-quality support while working independently and collaboratively in both an office and field settings.\nKey Responsibilities\nProvide front-line IT support to NLC business units, vendors, and suppliers through phone, email, in-person assistance, and approved remote tools, delivering professional, responsive, and customer-focused service.\nLog, prioritize, monitor, and resolve incidents and service requests through the IT ticketing system, maintaining accurate records and communicating status and resolution to customers and technical staff.\nInstall, configure, deploy, maintain, relocate, troubleshoot, and support computers, mobile devices, operating systems, Microsoft 365, applications, printers, peripherals, and network connectivity, escalating issues as required.\nManage user accounts, access permissions, and Active Directory objects in accordance with IT security policies; identify and escalate potential security risks and incidents.\nCoordinate vendor service calls and repairs, provide technical guidance and training to employees, and ensure timely resolution of support issues.\nSupport IT asset management, including inventory reviews, equipment storage, approved procurement, obtaining quotes, ordering and receiving equipment, deployment, replacement, decommissioning, and secure disposal.\nPerform backup tape rotations, emergency backup media recalls, and data recovery procedures as required.\nSet up and support audio/visual equipment for meetings, seminars, presentations, and special events, including off-site locations.\nMaintain technical documentation, standard operating procedures, and knowledge base articles; document solutions, identify recurring issues, and recommend service improvements.\nCollaborate with IT colleagues and organizational stakeholders on departmental projects, technology deployments, office moves, and other business initiatives.\nParticipate in the IT after-hours on-call rotation, responding to and escalating critical incidents in accordance with established procedures.\nPerform other duties as assigned.\nQualifications\nThe successful candidate must clearly demonstrate they meet the following qualifications:\nTwo (2) year post-secondary diploma in Information Technology, Computer Systems, or a related\nA minimum of one (1) year of recent experience providing technical support in an IT environment.\nExperience providing Helpdesk support using an IT ticketing system; installing, configuring, maintaining, and troubleshooting computer systems, peripherals, Windows operating systems, Microsoft Office and Microsoft 365 applications, and related technology.\nExperience with Active Directory administration, basic networking infrastructure and connectivity troubleshooting, technical documentation, knowledge base maintenance, vendor coordination, and IT hardware, software, and services procurement.\nExcellent customer service, interpersonal, verbal, and written communication skills, with strong analytical, troubleshooting, and problem-solving abilities.\nStrong organizational and time management skills, with the ability to prioritize competing demands, work independently, and contribute effectively within a collaborative, customer-focused team.\nCommitment to continuous learning, improvement, adaptability, and delivering exceptional IT services.\nA valid Class 5 driver's license and the ability to travel as required.\nThe following experience and technical knowledge would be considered an asset:\nRetail Point-of-Sale (POS) systems, particularly xStore.\nIBM iSeries (AS/400) systems; Merchandise Management Systems (MMS).\nmacOS operating systems; Apple iOS and Android mobile devices.\nCisco VoIP telephone systems and Webex.\nZebra scanners and forklift-mounted computers.\nCandidates may be required to complete technical proficiency testing if qualifications are not clearly demonstrated.\nNLC values diversity, inclusion and belonging in the workplace and strives to create a workforce that reflects the diversity of the communities we serve. All qualified candidates are encouraged to apply. We welcome and encourage applications from under-represented groups such as Indigenous persons, racially visible persons, persons with a disability, women, and persons of a minority sexual orientation and/or gender identity. If you are a member of an under-represented group, we invite you to self-identify on your cover letter or resume. Accommodation for job applicants with disabilities (differing abilities) is available on request.\nSalary: CG 27: $47,301.80 - $52,306.80annually\nClosing Date: Thursday, October 29, 2026\nApplicants must apply via UKG. \nPlease state the competition number on your NLC application for employment. Proof of education, and/or courses must be provided prior to appointment to the position. All sections of the NLC application must be completed. Employees are solely responsible for ensuring that all relevant information regarding required qualifications is provided on the application/resume submitted when applying for posted positions. People and Culture will only assess the information that has been provided when determining whether or not the candidate meets the required qualifications and will not contact employees to ensure that the information provided is complete. If applying for more than one competition with the same closing date, then only one completed application is required. Transfers within the same classification level are not covered under the relocation policy. We thank all applicants for their interest; however, only those selected for an interview will be contacted.","description_format":"text","description_chars":6268,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Brewing & Beer"],"lifecycle":[{"event":"open","at":"2026-10-24T21:01:02Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":0.9,"age_days":12,"expected_fill_days":24,"reasons":["conf:4","win:mid","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":37388,"is_top_pay":false},"html_url":"https://alion.io/job/nlliquorcorp-computer-support-technician","json_url":"https://alion.io/job/nlliquorcorp-computer-support-technician.json","meta":{"generated_at":"2026-10-28T19:56:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2674710},"rest":"https://alion.io/mcp/rest/get_company?id=2674710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnlliquorcorp-computer-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnlliquorcorp-computer-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnlliquorcorp-computer-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nlliquorcorp-computer-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnlliquorcorp-computer-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3215066}},{"tool":"search_jobs","arguments":{"company":"nlliquorcorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3215066},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}