{"id":1168530,"url":"https://alion.io/job/nls-operations-supervisor-national-logistics-services","title":"Operations Supervisor - National Logistics Services","company":{"id":1222270,"name":"NLS","domain":"nls.ca","url":"https://alion.io/company/nls-ca","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T05:41:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T08:41:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nNational Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick-and-mortar, and e-commerce channels.\nWhy work for NLS?\nOur people are the driving force behind our culture, and we embrace our P.I.E.C.E values every day. At NLS, you can contribute new ideas and are empowered to do so. Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.\nPurpose\nThe Operation Supervisor reports to the facility’s General Manager, and plays a key role in managing the day-to-day operational requirements for the business. As a leader of employee teams, Operation Supervisors set the pace for the day ensuring that Standard Operating Procedures (SOP) are followed and that Key Performance Indicators are met or exceeded by their team. The Operation Supervisor is a resource and the ‘go to’ person for their team to help minimize barriers to successful execution of the SOP’s, client Service Level Agreements, and best practices.\nResponsibilities\nLead a department of employees who are responsible for following Standard Operating Procedures/Work Instructions and meeting Key Performance Indicators as set by the General Manager.\nProvide coaching and on the job training to ensure that employees are capable of meeting individual performance goals and are cross trained to maximize their contribution to the company and provide backup support when needed.\nAssess employees using approved performance management processes and coaching techniques, while providing fair and consistent feedback; in association with Human Resources, will conduct progressive discipline process when necessary.\nResponsible for administrative functions including but not limited to:Employee attendance and punctuality with immediate resolution as incidences as they occur,\nEnsures that time and attendance system accurately reflects hours worked by each employee,\nResponds to employee inquiries regarding job information, pay issues, benefit questions,\nMonitoring return to work dates of employees on leave and informs Human Resources of any employees that fail to return to work,\nInvestigates accidents, completes accident reports and ensures preventive actions are implemented.\n\nProvide detailed information to internal and external clients and respond to same within a reasonable turnaround time as set by the company client service standards and/or GM.\nProactively investigate and resolves operational issues as they develop.\nDetermines daily operational plan, sets priorities and assigns employees as required. Request additional resources if required.\nResponsible for the allocation and proper use of equipment such as RF guns, pump trucks and forklifts.\nEnsures adequate resources are available such as skids, labels, empty boxes, etc. Orders supplies as required.\nResponsible to ensure quality standards are met by visually auditing product, analyzing computer data and reviewing paperwork.\nLiaise with internal departments such as Customer Service, Transportation and Inventory Management to investigate and resolve operational and client issues.\nDemonstrate knowledge of current on ongoing customer requirements, changes to contracts or new client set up in order to meet customer expectations and Service Level Agreements (SLA).\nResponsible for creating a work environment that is inclusive of diversity, free of discrimination and free of conflict.\nEnsures that the workplace is safe and meets all legislative requirements. Has responsibility for housekeeping and ensuring only trained employees operate material handling equipment.\nInitiates Rewards and Recognition programs for associates to recognize performance.\nPerforms administrative tasks as they relate to the operation\nParticipates in different projects as requested.\nParticipates in scheduled client calls/meetings alongside other internal team members, as required/requested.\nManage the day-to-day tasks of his team in his department whether being in Receiving, Processing or Shipping.\nBe knowledgeable about Health & Safety Legislation and abiding by the NLS H&S Policies and programs\nHave Fun!\nQualifications\n3-5 years experience in a supervisory role.\nStrong computer skills, specifically MS office.\nMust have experience in a 3rd party logistics environment.\nKnowledgeable and skilled using a warehouse management system (WMS).\nDemonstrated strong leadership with excellent interpersonal skills.\nMust be a resourceful self-starter with exceptional labour planning skills.\nTeam player skills with demonstrated abilities to interact well with all levels of associates.\nProven ability to encourage and motivate others in a positive manner.\nStrong written and verbal communication skills.\nStrong organizational skills.\nWorks well under pressure.\nDemonstrates enthusiasm to tasks at hand, and high energy level.\nAbility to lift cartons or bins repetitively that weigh up to 50 lbs.\nA successful Team Leader is a professional, well organized, efficient team player.\nMinimum High School diploma; College diploma preferred.\n*This is a backfill to support current business requirements\nSalary Range: $50,000-$60,000 a year / The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.\nReady to bring your PIECE?","description_format":"text","description_chars":5754,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Lifestyle"],"lifecycle":[{"event":"open","at":"2026-09-24T05:41:02Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/nls-operations-supervisor-national-logistics-services","json_url":"https://alion.io/job/nls-operations-supervisor-national-logistics-services.json","meta":{"generated_at":"2026-09-24T22:25:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":638,"day_limit":5000,"remaining_today":4362,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}