{"id":1463447,"url":"https://alion.io/job/nmc-healthcare-clinic-coordinator","title":"Clinic Coordinator","company":{"id":66963,"name":"NMC Healthcare","domain":"nmc.ae","url":"https://alion.io/company/nmc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sharjah, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T08:24:08Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-22T00:27:02Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Physiotherapy Patient Journey Coordination\nAct as the primary point of contact for physiotherapy patients throughout their treatment journey.\nCoordinate physiotherapy registrations, appointments, treatment sessions, follow-ups, and patient inquiries.\nSchedule initial assessments, treatment plans, and rehabilitation sessions.\nEducate patients regarding treatment schedules, required documentation, insurance approvals, and package information.\nConduct follow-up calls to ensure treatment compliance and continuity of care.\nCoordinate patient referrals from physicians and other specialties.\nAppointment Scheduling and Capacity Management\nManage physiotherapy appointment calendars and therapist schedules.\nEnsure efficient utilization of physiotherapy treatment rooms and resources.\nCoordinate appointment rescheduling, cancellations, and waiting lists.\nMonitor therapist availability and optimize appointment allocation.\nClinical and Operational Coordination\nLiaise closely with Physiotherapists, Orthopaedic Consultants, Sports Medicine Specialists, Neurologists, Rehabilitation Teams, and other referring Specialities, Patient Administration, and Customer Experience teams.\nFacilitate smooth communication between patients and healthcare providers.\nEnsure all required documentation, referrals, and approvals are available prior to treatment.\nEscalate patient concerns and operational issues to relevant departments.\nInsurance and Financial Coordination\nCoordinate insurance approvals and authorization requirements for physiotherapy services.\nLiaise with Finance and Revenue Cycle Management regarding treatment packages, billing, and estimates.\nMonitor pending approvals and ensure timely follow-up.\nSupport patients with treatment package and payment-related inquiries.\nPatient Experience\nEnsure a high standard of customer service for physiotherapy patients.\nManage patient concerns, complaints, and service recovery initiatives.\nSupport VIP patients and priority rehabilitation programs.\nPromote patient satisfaction and adherence to treatment plans.\nReporting and Quality Improvement\nMaintain physiotherapy databases, appointment trackers, and utilization reports.\nSupport departmental KPI achievement.\nPrepare reports on: Physiotherapy volumes\nAppointment utilization rates\nPatient follow-up compliance\nCancellation and no-show rates\nInsurance approval turnaround times\nPatient satisfaction scores\nRevenue performance.\n\nCompliance\nEnsure compliance with hospital policies, patient confidentiality requirements, and regulatory standards.\nAdhere to all NMC patient safety, infection control, and quality standards.\nMaintain accurate and timely documentation.\n Physiotherapy Patient Journey Coordination\nAct as the primary point of contact for physiotherapy patients throughout their treatment journey.\nCoordinate physiotherapy registrations, appointments, treatment sessions, follow-ups, and patient inquiries.\nSchedule initial assessments, treatment plans, and rehabilitation sessions.\nEducate patients regarding treatment schedules, required documentation, insurance approvals, and package information.\nConduct follow-up calls to ensure treatment compliance and continuity of care.\nCoordinate patient referrals from physicians and other specialties.\nAppointment Scheduling and Capacity Management\nManage physiotherapy appointment calendars and therapist schedules.\nEnsure efficient utilization of physiotherapy treatment rooms and resources.\nCoordinate appointment rescheduling, cancellations, and waiting lists.\nMonitor therapist availability and optimize appointment allocation.\nClinical and Operational Coordination\nLiaise closely with Physiotherapists, Orthopaedic Consultants, Sports Medicine Specialists, Neurologists, Rehabilitation Teams, and other referring Specialities, Patient Administration, and Customer Experience teams.\nFacilitate smooth communication between patients and healthcare providers.\nEnsure all required documentation, referrals, and approvals are available prior to treatment.\nEscalate patient concerns and operational issues to relevant departments.\nInsurance and Financial Coordination\nCoordinate insurance approvals and authorization requirements for physiotherapy services.\nLiaise with Finance and Revenue Cycle Management regarding treatment packages, billing, and estimates.\nMonitor pending approvals and ensure timely follow-up.\nSupport patients with treatment package and payment-related inquiries.\nPatient Experience\nEnsure a high standard of customer service for physiotherapy patients.\nManage patient concerns, complaints, and service recovery initiatives.\nSupport VIP patients and priority rehabilitation programs.\nPromote patient satisfaction and adherence to treatment plans.\nReporting and Quality Improvement\nMaintain physiotherapy databases, appointment trackers, and utilization reports.\nSupport departmental KPI achievement.\nPrepare reports on: Physiotherapy volumes\nAppointment utilization rates\nPatient follow-up compliance\nCancellation and no-show rates\nInsurance approval turnaround times\nPatient satisfaction scores\nRevenue performance.\n\nCompliance\nEnsure compliance with hospital policies, patient confidentiality requirements, and regulatory standards.\nAdhere to all NMC patient safety, infection control, and quality standards.\nMaintain accurate and timely documentation.\n Bachelor’s degree in healthcare administration, Hospital Administration, Physiotherapy, or a related healthcare field.\n·Minimum 2 years of experience in patient coordination, rehabilitation services, physiotherapy operations, or healthcare administration.\n·UAE healthcare experience preferred.","description_format":"text","description_chars":5631,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Nursing Homes & Long-Term Care"],"lifecycle":[{"event":"open","at":"2026-09-29T13:31:17Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long 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