{"id":3685787,"url":"https://alion.io/job/nmc-healthcare-front-office-manager","title":"Front Office Manager","company":{"id":66963,"name":"NMC Healthcare","domain":"nmc.ae","url":"https://alion.io/company/nmc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false}],"status":"live","first_seen_at":"2026-11-03T12:19:59Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T04:17:21Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"To manage and lead the effective and efficient operational running of the front office department to ensure client centric services are provided to patients.\n To create and continuously maintain an enabling environment where people can develop and grow.\n\nTo ensure that performance management contracts are in place for the team.\n\nConduct and document bi-annual performance conversations .\n\nIdentify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.\n\nEnsure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.\n\nMonitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .\n\nMaintain professional conduct and discipline within the team.\n\nWork closely with the recruitment team to recruit and select competent employees .\n\nMonitor employee scheduling of the department to ensure sufficient operational coverage.\n\nEnsure accurate updates on uploaded Physician schedules.\n\nMonitor scheduling to ensure best, effective use of Physician time.\n\nEnsure follow up appointments are booked and patients informed accordingly.\n\nEnsure optimal scheduling of appointments.\n\nMonitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.\n\nImplement and support measures to increase participation rates of patients in Press Ganey surveys.\n\nEnsure the overall appearance of the Front Office area is in line with NMC quality and safety standards.\n\nEfficient accompaniment of patients to units in the absence of supporting employees.\n\nOutstanding and revenue reports are prepared and analysed.\n\nThe system is updated accurately with payments received.\n\nAge analysis report is generated and daily follow up on outstanding amounts completed.\n\nCoordinate the requests and approval of payment arrangements and document accordingly.\n\nEnsure that challenging clients are dealt with in a professional and respectful manner.\n\nEffective implementation of policies and procedures.\n\nMonitor and manage accuracy of patient admission date.\n\nClearly communicate expectations and ensure that roles and responsibilities are clear.\n\nProvides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.\n\nDrives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.\n\nTreating people fairly consistently.\n\nInstils and drives desired NMC culture by living the values and the associated behaviours organisational values - setting the appropriate standards for behaviour.\n\nConsistently recognises the contribution and achievement of the team - being an advocate for the team\n\nEmbraces diversity, listening without judgement to diverse and opposing points of view .\n\nProvide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.\n\nAdapt leadership style according to the specific situation.\n\nProduces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.\n\nDemonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.\n\nSets and continuously revises quality standards within and across departments/business unit in line with quality management principles.\n\nMonitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.\n\nCreates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.\n\nMaintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.\n\nProactively drives results within own function/business unit.\n\nDisplays high levels of self-discipline and reliability to achieve work outcomes.\n\nRemains aware of own behaviour and how it effects job performance and working relationships with others.\n\nDemonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.\n\nDisplays high levels of self-discipline and reliability to achieve work outcomes.\n\nDemonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).\n\nEstablishes, builds, and sustain effective and trusting work relationships.\n\nMaintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.\n\nDemonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress\n\nEffectively manages current and potential conflicts between personal life and work demands.\n\nRemains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.\n\nModels a willingness to accept constructive feedback and makes changes where appropriate.\n\nEnsures that relevant resources and support systems to manage stress and setbacks are available and utilised.\n\nSets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals\n\nDevelop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties\n\nCoordinates timelines and priorities within function / business unit to ensure that deadlines are met\n\nIdentifies, assigns and manages resources to achieve functional / business unit objectives\n\nUses existing timelines to monitor own and others’ progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.\n\nFollows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department\n\nStrictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.\n\nSupports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.\n\nMaintains patient & staff confidentiality.\n\nTo drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.\n\n Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.\n\nAt least 5 years’ experience in a healthcare environment\n\nAt least 3 years’ experience in a management or supervisory position","description_format":"text","description_chars":6925,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Nursing Homes & Long-Term Care"],"lifecycle":[{"event":"open","at":"2026-11-03T14:55:56Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.696,"p_room":0.368,"age_days":6,"expected_fill_days":3,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/nmc-healthcare-front-office-manager","json_url":"https://alion.io/job/nmc-healthcare-front-office-manager.json","meta":{"generated_at":"2026-11-10T13:43:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":66963},"rest":"https://alion.io/mcp/rest/get_company?id=66963"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnmc-healthcare-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnmc-healthcare-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnmc-healthcare-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nmc-healthcare-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnmc-healthcare-front-office-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3685787}},{"tool":"search_jobs","arguments":{"company":"nmc.ae","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3685787},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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