Manager, Software Engineering - Salesforce and Integrations

The Manager, Software Engineering Integrations demonstrates deep business and Integration technology knowledge to ensure success of the organization by effectively managing an integrations engineering team. The position is responsible for managing the analysis, architecture, design, implementation and support of the Integrations ecosystem. This includes building a roadmap to modernize the existing integrations ecosystem while still maintaining a high level of domain expertise.

ACCOUNTABILITIES:

Workforce Management:

• Hires, ensures training, supervises, and evaluates the performance of the engineering team
• Experience in managing application development teams (employees and contractors)
• Mentor and coach engineers on the team, helping them to develop into technical leaders
• Experience in leading a group of a highly experienced and self-managed team
• Comprehensive understanding of the full software development lifecycle in an agile environment.
• Provide thought & solution leadership from a Salesforce best practices perspective

Application Delivery:

• Be Accountable for having appropriately skilled staff available for project execution
• Assembles Application delivery teams for project and program efforts
• Participating in architecture discussions and planning and providing technical feedback
• Responsible for ensuring dependencies on other systems are identified and managed in the overall engineering landscape
• Other duties as assigned.

Strategy:

• Work with Enterprise Architecture to set technical strategy
• Work with Product team to build roadmaps
• Contributes to IT Strategic Planning process
• Provides strategic planning leadership for the CRM Engineering portfolio
• Anticipate future technical needs and craft plans to realize them
• Collaborate with other engineering leaders on priorities, processes and policies

REQUIRED QUALIFICATIONS:

Knowledge of:

• Multiple Salesforce clouds (Sales, Service, Health, Non-Profit, etc.)
• Experience with Salesforce development and integration patterns, data migration practices, governor limits
• Industry best practices and ability to drive change

Ability to:

• Excellent written and oral communication skills required.
• Must have the ability to prioritize own work and the work of others, multi-task, and meet deadlines

Education and/or Experience:

• Bachelor’s degree in Computer Science, or Engineering/Business with an emphasis in Information Technology. Upon evaluation, equivalent related experience and/or education may be substituted for degree requirement.
• 12+ years’ experience in a programming, engineering or other technical role within a software development environment.
• 6+ years of direct people management which should include at least four years experience in a leadership role in an Information Technology Department
• 6+ years of customization experience in Salesforce eco-System

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• At least one Salesforce Certification:
• Salesforce Platform Developer I Certification
• Salesforce Sales Cloud Certification
• Salesforce Service Cloud Certification
• Salesforce Certified Administrator
• Experience in Agile development environment
• Understanding and experience with continuous deployment / DevOps tools and processes
• Willingness to learn and use new technologies