Channel Account Manager

NMI is looking for a Channel Account Manager to grow revenue across a portfolio of existing partners. Reporting to the Sr. Director of Channel Sales, you'll be the main point of contact for your accounts. You'll build strong, lasting relationships and find upsell and cross-sell opportunities that help our partners and NMI grow.

In this role, you'll learn what clients need, help them board more merchants, and get them using more of NMI's Value-Added Solutions, such as fraud, data security and enterprise/B2B tools. You'll work closely with partner success, solution engineering, marketing, product and support to deliver the right solutions and drive results.

About NMI

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future.

How We Work - Our Core Values

• Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus
• Align, Trust & Go. We debate openly, listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum.
• Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too.

Key Responsibilities:

• Identify upsell and cross-sell opportunities within your account base, and pursue new business with existing clients.
• Drive adoption of Value-Added Solutions, including fraud tools, data security tools, enterprise/B2B tools and more.
• Meet or exceed sales targets and revenue goals for your assigned accounts.
• Develop strategic account plans that set out objectives, goals and action steps for each client.
• Partner with internal teams, including sales, marketing and product, to align strategies, deliver value to clients and maximize revenue across your accounts.
• Build and maintain strong, trusted relationships as the main point of contact for client inquiries, requests and issues.
• Hold regular check-ins with clients to gauge satisfaction, anticipate their needs and proactively offer solutions and support.
• Resolve client concerns quickly, escalate complex issues to the right internal teams and follow through to resolution.
• Advocate for your clients within NMI and champion their needs and priorities.
• Keep accurate records of client interactions, and prepare regular reports on account activity, sales performance and client satisfaction.
• Use data and analytics to spot trends, opportunities and areas for improvement.

Essential Skills and Experience:

• Experience in the payments or fintech industry.
• Proven experience in sales or account management, with a focus on revenue growth.
• Excellent communication and interpersonal skills, and the ability to build trust with clients.
• Strong negotiation and problem-solving skills.
• Comfort using AI in your daily work to improve efficiency and uncover opportunities.
• The ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Salesforce and Google Workspace.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path.

As well as being a part of something exciting everyday, you will also receive the following benefits:

• A remote first culture!
• Competitive compensation and benefits
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition

We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

This is a remote role with an annual US base salary range of $75,000 - $90,000 USD. This salary range will be narrowed during the interview process based on experience, qualification, and location.

Salary range, depending on experience:

$75,000—$90,000 USD