{"id":1405989,"url":"https://alion.io/job/nmims-associate-student-counsel-2","title":"Associate Student Counsel","company":{"id":1838936,"name":"NMIMS","domain":"nmims.edu","url":"https://alion.io/company/nmims","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":60,"open_postings":72,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-05T05:46:32Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-01T04:02:55Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":117},"description":"Job Purpose\nThis role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.\n Key Responsibilities\nAEP Coordination & Sales Enablement\nCounsel Students for programs offered by the institution\n\nAct as the first point of contact for all Authorized Enrolment Partners (AEP’s)\n\nEducate AEP’s about the product portfolio and services.\n\nAuditing the process of AEP’s, including assessing call quality by AEP’s\n\nCoordinating with the AEP and students for all admission related documentation and queries\n\nConducting training sessions for AEP counsellors at regular intervals\n\nResolving all critical student cases and center cases reported from various department\n\nAssists AEP resources to sell to manage leads.\n\nStay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.\nLead Management\nAllocate leads to AEP's as per the agreed grid with the TM and AM\nEnsure service levels are met at all times, both internally and externally\nEnsuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes. \nManage walk-ins & counsel leads at the Learning Center\nMIS & Reports\nManaging and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts\n\nTrack lead queries, follow up with AEPs to resolve & maintain MIS\n\nStakeholder Collaboration\nwork closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs\n Requirements- Skills & Competencies\nStrong communication and interpersonal skills\nCounseling and problem-solving abilities\nStakeholder management and coordination\nProficiency in CRM tools (Salesforce preferred), MS Office Suite\nAttention to detail, process orientation, and multitasking\nAbility to work independently and as part of a team\nHigh customer-centric approach with time management skills\nRequirements- Education & work experience\nGraduate/Postgraduate in any discipline.\nRelevant experience of at least 3 years of work experience in student counseling, education sales/support, or AEP/partner management.\nFamiliarity with distance/online education processes will be an added advantage.","description_format":"text","description_chars":2253,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-28T17:51:22Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.28,"age_days":117,"expected_fill_days":24,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nmims-associate-student-counsel-2","json_url":"https://alion.io/job/nmims-associate-student-counsel-2.json","meta":{"generated_at":"2026-10-01T10:37:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1733,"day_limit":5000,"remaining_today":3267,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}