{"id":1406007,"url":"https://alion.io/job/nmims-associate-student-counsel-4","title":"Associate Student Counsel","company":{"id":1838936,"name":"NMIMS","domain":"nmims.edu","url":"https://alion.io/company/nmims","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":60,"open_postings":72,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":41000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-24T10:19:59Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-01T04:02:55Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":37},"description":"Job Purpose\nThe role serves as a critical support function in the pre-sales process by assisting Authorized Enrollment Partners (AEPs) through effective student counseling and administrative coordination. The incumbent is responsible for enabling the sales team’s effectiveness by providing timely information, guiding prospective students through program details, and ensuring smooth execution of key enrollment and service-related strategies.\n Key Responsibilities\nAEP Coordination & Sales Enablement\nAct as the primary point of contact for all AEPs and support them in student engagement activities.\n\nCounsel prospective students on program offerings and admission requirements.\n\nProvide ongoing product and process training to AEP counsellors to ensure accurate representation of programs and services.\n\nAudit AEP processes including monitoring call quality and compliance.\n\nCoordinate and resolve AEP and student queries related to admissions, documentation, and escalated cases.\n\nAssist AEPs with lead nurturing and ensure timely follow-up and conversion support.\n\nMaintain up-to-date knowledge of institutional policies, academic guidelines, and admission protocols.\n\nLead Management\nAllocate leads to AEPs based on predefined allocation criteria in coordination with Territory and Area Managers.\n\nEnsure adherence to service level expectations, including maintaining a lead response TAT of 20 minutes.\n\nManage walk-in enquiries and provide direct counseling support at Learning Centers.\n\nFollow up on unresolved leads and ensure conversion pipeline is monitored effectively.\n\nMIS & Reports\nMaintain and analyze lead and admissions data in Salesforce CRM.\nTrack student inquiries, generate MIS reports, and highlight trends and performance metrics for internal review.\nMonitor follow-ups and resolution timelines to ensure process efficiency and lead tracking accuracy.\nStakeholder Collaboration\nLiaise with internal departments (Academics, Operations, Marketing, IT, etc.) to address cross-functional issues impacting student onboarding or AEP engagement.\nSupport institutional initiatives, process improvements, and compliance measures through regular collaboration.\n Requirements- Skills & Competencies\nStrong communication and interpersonal skills\nCounseling and problem-solving abilities\nStakeholder management and coordination\nProficiency in CRM tools (Salesforce preferred), MS Office Suite\nAttention to detail, process orientation, and multitasking\nAbility to work independently and as part of a team\nHigh customer-centric approach with time management skills\nRequirements- Education & work experience\nGraduate/Postgraduate in any discipline.\nRelevant experience of at least 5-7 years of work experience in student counseling, education sales/support, or AEP/partner management.\nFamiliarity with distance/online education processes will be an added advantage.","description_format":"text","description_chars":2874,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-28T17:51:22Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.281,"p_room":0.55,"age_days":37,"expected_fill_days":30,"reasons":["conf:1","stale_co","evergreen","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nmims-associate-student-counsel-4","json_url":"https://alion.io/job/nmims-associate-student-counsel-4.json","meta":{"generated_at":"2026-10-02T01:39:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2081,"day_limit":5000,"remaining_today":2919,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}