Associate Student Counsel

Job Purpose

This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Key Responsibilities

AEP Coordination & Sales Enablement

• Counsel Students for programs offered by the institution

• Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)

• Educate AEP’s about the product portfolio and services.

• Auditing the process of AEP’s, including assessing call quality by AEP’s

• Coordinating with the AEP and students for all admission related documentation and queries

• Conducting training sessions for AEP counsellors at regular intervals

• Resolving all critical student cases and center cases reported from various department

• Assists AEP resources to sell to manage leads.

• Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management

• Allocate leads to AEP's as per the agreed grid with the TM and AM
• Ensure service levels are met at all times, both internally and externally
• Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
• Manage walk-ins & counsel leads at the Learning Center

MIS & Reports

• Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts

• Track lead queries, follow up with AEPs to resolve & maintain MIS

Stakeholder Collaboration

• work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

Requirements- Skills & Competencies

• Strong communication and interpersonal skills
• Counseling and problem-solving abilities
• Stakeholder management and coordination
• Proficiency in CRM tools (Salesforce preferred), MS Office Suite
• Attention to detail, process orientation, and multitasking
• Ability to work independently and as part of a team
• High customer-centric approach with time management skills

Requirements- Education & work experience

• Graduate/Postgraduate in any discipline.
• Relevant experience of at least 3 years of work experience in student counseling, education sales/support, or AEP/partner management.
• Familiarity with distance/online education processes will be an added advantage.