{"id":3771491,"url":"https://alion.io/job/nn-group-junior-mcr-operator","title":"Junior MCR Operator","company":{"id":40416,"name":"NN Group","domain":"nn-group.com","url":"https://alion.io/company/fabian-rupprecht-to-leave-nn-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":79,"ghost_share":0.013,"stale_share":0.506,"repost_share":0.051,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":20000,"currency":"CZK","period":"month","gross":null,"usd_annual":11088},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"VMWare","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-04T21:43:08Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T18:51:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you ready to kick-start your career in IT operations? Join our MCR (Master Control Room) Operations team, where our mission is simple: we make engineers sleep better at night! We achieve this by monitoring our systems 24/7, stepping in to remediate issues before our customers even notice a problem.\nAs an MCR Operator, you’ll be part of a supportive team responsible for daily operations monitoring, always looking for ways to improve our services. This is a 12 hrs shift-based role, as our service runs around the clock. You’ll work on a rotation, which includes day shifts and night shifts, with coverage over both weekdays and weekends.\nWhether it’s remediation, escalation, or registration of incidents, you’ll play a key role in keeping everything running smoothly behind the scenes. If you’re detail-oriented, proactive, and ready to embrace shift work as part of a dynamic team, we’d love to welcome you aboard!\nYour responsibilities would be to:\nEnsures that systems, network and applications are properly monitored according to guidelines and procedures and being aware of possible flaws in the monitoring.\nAnalyzes and reports events according to instructions and within SLA's and is able to notice deviations in the reporting.\nOperates and maintains monitoring tools and knows how to avoid known issues.\nActively supports and contributes to improvements of the services.\nPlans tasks and activities within responsibility of relevant sub-team.\nCreates, updates and reviews work instructions.\nPro-active manages all the shift's tasks.\nWhat is expected from you?\nEnglish level B2\nGeneral IT overview\nStrong communication skills\nPositive approach to problem-solving\nAnalytical and process-oriented approach\nNice to have:\nKnowledge of ITIL practices\nFamiliar to Agile way of working\nKnowledge of Monitoring Tools\nBasic knowledge of Operating Systems (Windows, Linux)\nBasic knowledge of IT Infrastructure (Storage, Vmware, networking)\nPerks of joining NN\nWe operate in a hybrid way. Most of the time you can work from home, but the team meets in the office at least once a week. NN will contribute to your HO expenses. However, during the probation period it would be better to be in the office more frequently to make onboarding easier.\nEnjoy Flexi Time Off: Take paid vacation days beyond the usual, with your manager’s thumbs-up - because your time, your way, just makes sense!\nOn top of your salary, you’ll get a meal allowance, up to CZK 20,000 in Cafeteria benefits, a MultiSport card option, pension contributions, and a discount on life insurance.\nWe support your growth with personalized professional training.\nGet up to CZK 60,000 for referring new colleagues.\nYou’ll get a business laptop and an iPhone with a paid O2 plan.\nHow we hire\nThe hiring process is really straightforward and friendly. First, you just send us your CV in English. Our hiring team will take a look and do an initial screening. If you matches what we’re looking for, Erika (Talent Acquisition Specialist), will give you a call. Together, you’ll arrange an interview. During the interview, you’ll have the chance to chat with the Manager and the Team Lead about your experience and our expectations. Sometimes, another team member might join as well. This way, you’ll get to meet some of your potential future colleagues and get a feel for the relaxed and friendly atmosphere we have here.\nIf it’s a good fit for both sides and we’re both interested, that’s it - you’re in!:)","description_format":"text","description_chars":3467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Cafeteria","Life insurance"],"hiring_locations":[{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Hotels & Resorts","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-04T21:43:08Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:8","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":11088,"is_top_pay":false},"html_url":"https://alion.io/job/nn-group-junior-mcr-operator","json_url":"https://alion.io/job/nn-group-junior-mcr-operator.json","meta":{"generated_at":"2026-11-05T19:26:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40416},"rest":"https://alion.io/mcp/rest/get_company?id=40416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnn-group-junior-mcr-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnn-group-junior-mcr-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnn-group-junior-mcr-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nn-group-junior-mcr-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnn-group-junior-mcr-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3771491}},{"tool":"search_jobs","arguments":{"company":"nn-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3771491},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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