{"id":3492933,"url":"https://alion.io/job/nn-group-user-researcher","title":"User Researcher","company":{"id":40416,"name":"NN Group","domain":"nn-group.com","url":"https://alion.io/company/fabian-rupprecht-to-leave-nn-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":85,"ghost_share":0,"stale_share":0.424,"repost_share":0.059,"time_to_fill_p50_days":33,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["The Hague, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:24:46Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T01:18:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"You understand our customers’ behaviour, needs and motivations. Through analysis and observation, you help us create optimal customer journeys, ensuring that our customers feel well supported.\nWhat you are going to do\nYou put the customer experience at the heart of everything you do and get to the core of the customer’s needs. You determine which qualitative or quantitative approach best fits the research question and the decision that needs to be made. This could include interviews, usability testing, surveys, data analysis and experiments. You don’t just conduct research upon request. You identify patterns, recognise new research questions and take the initiative to investigate them yourself.\nYou will be part of the Research Team within Customer & Digital. Together with other researchers, you put customer needs first and help create solutions that deliver real value to our customers. You will work closely with UX designers, Product Owners and stakeholders across different domains. Your insights help them understand whether their solutions are user-friendly and accessible. Together, you translate research insights into concrete opportunities for the organisation.\nYou initiate customer and user research to identify and prioritise underlying opportunities and challenges. You guide colleagues in conducting validation research and ensure the quality of the research\nTogether with the business, you help shape the vision for end-to-end digital customer journeys\nYou help teams test assumptions and hypotheses before solutions are built. Throughout the development process, you continue to research what works, enabling teams to make informed adjustments\nYou communicate the importance of high-quality research to stakeholders and ensure that your insights and findings are translated into action\nYou experiment with AI-driven research tools and explore how they can support the research process, while remaining critical of the quality and reliability of the outcomes\nYou independently conduct both qualitative and quantitative research and have strong interviewing skills\nWhat we offer you\nNN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:\nSalary between €5,339 and €7,119 based on a 36-hour work week, depending on your knowledge and experience\n13th month and holiday allowance are paid with your monthly salary \n27 vacation days for a 5-day working week and three Diversity Days\nA modern pension administered by BeFrank\nPlenty of training and learning opportunities\nNS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled\nAllowances for setting up your home office and for internet use\nWho you are\nWith your entrepreneurial and innovative mindset, you know how to turn ideas into action. You bring plenty of positive energy and, in addition, you have:\nAt least eight years of experience in customer and/or user research\nA research background, for example a completed degree in Psychology or Human-Computer Interaction\nThe courage to experiment and learn from mistakes\nStrong collaboration skills, enabling you to translate research insights into opportunities together with your stakeholders and team\nA strong sense of empathy: you focus on what customers experience, feel and need, and you have an in-depth understanding of the design thinking methodology\nExperience with or an interest in financial products is a plus\nYou have C2-level proficiency in Dutch, both spoken and written\nWho you will work with\nYou will work closely with the other researchers in your team, as well as UX designers, data analysts, developers and Product Owners.\nYou will share responsibility for customer research across various teams within Customer & Digital, including the app team, the team responsible for the online customer environment, and the nn.nl team. You will also work with teams focusing on business customers and financial advisers. In addition, you will help create a consistent customer experience across both digital and human-assisted channels.\nYou will also be part of the NN Research Guild. Here, you will connect with other researchers to discuss the profession, share knowledge and experiences, and contribute to the further development of research methods and ways of working. Through regular knowledge-sharing and inspiration sessions, you will learn from one another and help strengthen research across NN.\nAny questions?\nAny questions about the process can be directed to Hilde Diemel, Talent Acquisition Specialist, via .","description_format":"text","description_chars":4840,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Hotels & Resorts","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-30T00:24:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/nn-group-user-researcher","json_url":"https://alion.io/job/nn-group-user-researcher.json","meta":{"generated_at":"2026-11-01T12:08:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18697,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40416},"rest":"https://alion.io/mcp/rest/get_company?id=40416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnn-group-user-researcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnn-group-user-researcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnn-group-user-researcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nn-group-user-researcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnn-group-user-researcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3492933}},{"tool":"search_jobs","arguments":{"company":"nn-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3492933},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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