{"id":2484695,"url":"https://alion.io/job/nnwtechsolutions-support-engineer","title":"Support Engineer","company":{"id":4422873,"name":"NNW Tech Solutions","domain":"nnwtechsolutions.com","url":"https://alion.io/company/nnwtechsolutions","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":34000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T16:46:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"NNW Tech Solutions is seeking a dedicated Support Engineer to join a leading wealth and asset management company in Sandton, Johannesburg. This role is for a proactive and self-starting individual who will be responsible for managing incidents and driving continuous improvement for the Intermediary Business within ICIB tech.\nAbout the Opportunity:\nYou will play a key role in ensuring the smooth and efficient functioning of production systems, focusing on Java-based applications. This position requires a collaborative approach, working closely with development, operations, and QA teams to implement best practices in change management and incident resolution.\nKey Responsibilities:\nProvide technical support for production systems, specifically for Java-based applications.\nMonitor application health and performance using observability tools and logs.\nInvestigate and resolve incidents within agreed SLA timelines.\nPerform root cause analysis and implement preventative measures.\nCoordinate with development teams to deploy fixes and improvements.\nCreate and maintain essential support documentation and operational runbooks.\nSupport releases, patching, and change management processes.\nEnsure adherence to security and compliance standards in all support activities.\nCommunicate effectively with stakeholders regarding incident updates and risks.\nParticipate in a 24/7 on-call support rotation if required.\nRequirements\nEducation: A Bachelor's degree in Computer Science, IT, or a related field.\nExperience: Strong hands-on experience with Java (Java 8 or higher).\nFrameworks: Familiarity with Spring, Spring Boot, and other related Java frameworks.\nAPI Knowledge: Understanding of REST APIs and service integration.\nTroubleshooting: Proficient in troubleshooting and analysing logs using tools like Kibana or Splunk.\nDatabases: Experience with SQL and relational databases (e.g., Oracle, PostgreSQL).\nCommand Line: Basic knowledge of Linux/Unix command-line tools.\nVersion Control: Familiarity with version control systems such as Git.\nMethodologies: Understanding of change management and incident management principles.\nDesirable Skills:\nITIL certification or experience with ITIL processes.\nExperience in Agile methodologies and practices.\nFamiliarity with monitoring and logging tools (e.g., Prometheus, ELK Stack).\nExposure to financial services or investment banking systems.\nExperience with cloud services (e.g., AWS, Azure, 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