{"id":2692893,"url":"https://alion.io/job/no1collision-customer-service-representative-csr","title":"Customer Service Representative (CSR)","company":{"id":4421616,"name":"Collision Group","domain":"no1collision.com","url":"https://alion.io/company/no1collision","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"D","score":50,"open_postings":12,"ghost_share":0.833,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":383},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2025-03-04T00:00:00Z","employer_posted_date":"2025-03-04","last_verified_at":"2026-11-02T13:48:34Z","board_verified":true,"closed_at":null,"days_open":608,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":608},"description":"No. 1 Collision Group is excited to announce that we are currently accepting applications for the Customer Service Representative (CSR) position.\nHere at No. 1, we prioritize creating an atmosphere that makes our employees feel both welcomed and valued. Our top priority is to create a team of individuals that is constantly growing and inspiring others around them to do the same. No matter the position, everyone here is ultimately working toward the same goal, which is to provide our clients with an unsurpassed collision repair experience.\nWhile we understand that credentials are important, the number one thing we look for in potential candidates is work ethic and a positive mindset. These two things are important not only in the workplace; but also in life, as they set the tone for everything you do. These are the people we are looking to hire as a part of our team here at No. 1 Collision.\nBelow is also a list of skills/qualifications that would also be helpful for this position:\nThe Opportunity\nIf you're an experiencedAuto Body Customer Service Representativelooking for an opportunity to join the Lower Mainland's luxury leading collision repair organization, we'd love to hear from you.\nDuties and Responsibilities\nPrimary contact with customers\nUpdate and maintain communication with customers through repair\nPromoting positive Google Reviews on our website\nCreating ideas/incentives to keep customers happy/informed (ie. Monthly customer draws for gift cards, etc.)\nAssist production manager as required\nMove customer vehicles as required\nOther duties as assigned\nQualifications\nAutobody/Dealership experience\nA team player who is focused on providing exemplary customer service\nAbility to multi-task in a fast paced work environment\nStrong organizational skills and detail oriented\nWorking knowledge of computers\nNo. 1 Collision Group and Mercedes-Benz Collision Richmond will always provide the best for our people, as we value them and the commitment they make to the growth of this organization. To demonstrate our appreciation towards our people, we provide a high-quality working environment, filled with amenities and unrivaled benefits to care for our people and their families.\nTo illustrate our dedication to our family, some of the benefits we provide are as follows:\nCompetitive Wages with optional Group Registered Retirement Saving Plans (RRSP) & Deferred Profit-Sharing Plan\nExceptional Benefits Plan (Extended Health Care, Dental, Vision, and $1000.00 per year for each practitioner. \nCompany Sponsored Opportunities to Travel abroad for Training\nCompany Sponsored Education, and Opportunities for Growth\nState of the Art Facility with Ergonomic Workstations\nEmployee Reward, Annual Safety Shoes Reimbursement, and Employee Referral Bonus Programs\nCompany Sponsored Recreational Event(s)\nNo.1 Collision and/or Mercedes-Benz Collision Apparel(s) provided\nCompany Lunch(es)\nFor a quick virtual tour of our facility or for more information about us; please click the following link:\nhttps://www.no1collision.com/en/index.php\nIf you are interested, please do not hesitate to take this opportunity or wait to apply. For more information about our open position(s), please visit us at:\nhttps://no1collision.bamboohr.com/jobs/\nOnly the candidates who are chosen to advance to the next step of our recruitment process will be contacted through phone or email.\nPlease note that internal applicants will be given first consideration.","description_format":"text","description_chars":3460,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T09:31:18Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":608,"expected_fill_days":24,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/no1collision-customer-service-representative-csr","json_url":"https://alion.io/job/no1collision-customer-service-representative-csr.json","meta":{"generated_at":"2026-11-02T16:38:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421616},"rest":"https://alion.io/mcp/rest/get_company?id=4421616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fno1collision-customer-service-representative-csr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fno1collision-customer-service-representative-csr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fno1collision-customer-service-representative-csr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/no1collision-customer-service-representative-csr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fno1collision-customer-service-representative-csr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2692893}},{"tool":"search_jobs","arguments":{"company":"no1collision.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2692893},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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