{"id":1138079,"url":"https://alion.io/job/nobia-it-service-desk-technician","title":"IT Service Desk Technician","company":{"id":678230,"name":"Nobia","domain":"nobia.com","url":"https://alion.io/company/nobia-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":96,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-22T07:32:56Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-28T04:40:35Z","board_verified":false,"closed_at":"2026-09-28T04:40:35Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Role: IT Service Desk Technician\nReports to: IT Service Manager\nLocation: Leeds\nHours: Monday to Saturday, plus on call rotation with the team\nSalary: £27,500 - £30,000\nWe're looking for a team of enthusiastic and customer-focused IT Service Desk Technicians to join our IT team in Leeds. If you enjoy solving problems, helping people, and developing your technical skills in a fast-paced environment, this could be the perfect opportunity for you.\nAs the first point of contact for IT support across the business, you'll play a vital role in ensuring colleagues receive a professional, responsive, and effective service. Working as part of a team of six technicians, you'll support a wide range of users while gaining exposure to a variety of technologies and business systems.\nWhat’s in it for you?\nPaid volunteer day\n\nFantastic company discounts: Up to 80% off our stylish kitchen ranges and products\n\nAccess to Retail Trust\n\nFlexible holidays: Buy up to five extra days with our holiday purchase scheme\n\nWellbeing support: Access to our virtual GP service and employee assistance platform 24/7\n\nLifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app\n\nA collaborative culture built on care, inclusion, and continuous improvement\n\nWhat you’ll be doing:\nRespond to IT support requests received via telephone, email, chat and self-service tickets.\n\nLog, categorise and manage incidents and service requests through our IT Service Management system.\n\nResolve as many issues as possible at first point of contact.\n\nEscalate more complex issues to specialist support teams when required.\n\nSupport user account administration, including password resets, access requests and onboarding activities.\n\nAssist with IT asset management and the procurement of IT equipment.\n\nMonitor systems and proactively identify potential service issues.\n\nContribute to our knowledge base by documenting known issues and creating helpful user guides.\n\nDeliver excellent customer service while keeping users informed throughout the resolution process.\n\nWho we’re looking for:\nPrevious experience working within a Help Desk, Service Desk or customer service environment.\n\nExcellent customer service and communication skills.\n\nGood general IT and PC troubleshooting knowledge.\n\nExperience of Microsoft Windows and Microsoft 365.\n\nUnderstanding of Active Directory and basic networking concepts.\n\nStrong problem-solving skills and a methodical approach to troubleshooting.\n\nA willingness to learn and develop as new technologies and systems are introduced.\n\nWhy choose Magnet?\nAt Magnet, we bring over 100 years of heritage, but our focus is firmly on the future.\nAs the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.\nWe’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.\nWe’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.\n#Magnet #LiDNI","description_format":"text","description_chars":3244,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T09:04:55Z"},{"event":"close","at":"2026-09-28T04:40:35Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nobia-it-service-desk-technician","json_url":"https://alion.io/job/nobia-it-service-desk-technician.json","meta":{"generated_at":"2026-10-19T12:57:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678230},"rest":"https://alion.io/mcp/rest/get_company?id=678230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnobia-it-service-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnobia-it-service-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnobia-it-service-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nobia-it-service-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnobia-it-service-desk-technician"}]}