{"id":4277565,"url":"https://alion.io/job/node-digital-it-helpdesk-support","title":"IT Helpdesk Support","company":{"id":5581,"name":"Node.Digital","domain":"node.digital","url":"https://alion.io/company/node-digital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herndon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CMMC","optional":true},{"name":"FedRAMP","optional":true},{"name":"GCP","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-11-13T19:28:55Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T14:56:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"IT Helpdesk Support\nLocation: Hybrid (Herndon, VA)\nEmployment Type: Part-Time / Contract\nAbout Us\nWe are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution.\nPosition Overview\nWe are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.\nKey Responsibilities\nLead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.\nManage employee onboarding and offboarding, including device provisioning, account administration, and access management.\nServe as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls.\nProvide advanced support for macOS environments and maintain operational support for Windows systems.\nAdminister endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.\nConfigure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.\nDevelop and maintain IT documentation, standards, and operational procedures.\nPartner with teams across the organization to deliver reliable, secure, and scalable technology solutions.\nRequirements\nQualifications\n5+ years of experience in IT Operations, Systems Administration, or Internal IT leadership.\nAdvanced expertise managing and supporting macOS environments.\nStrong Google Workspace administration experience.\nHands-on experience with MDM platforms and endpoint security solutions.\nSolid networking and troubleshooting skills.\nAbility to work independently, manage priorities, and drive projects with minimal oversight.\nExcellent communication and stakeholder management skills.\nPreferred Qualifications\nExperience supporting consulting, technology, or professional services organizations.\nFamiliarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud).\nKnowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP.\nRelevant industry certifications.\nBenefits\nWe are proud to offer competitive compensation and benefits packages to include\nMedical 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