# IT Helpdesk Support

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us We are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution. Position Overview We are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization. Key Responsibilities Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements. Manage employee onboarding and offboarding, including device provisioning, account administration, and access management. Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls. P

- **Id**: 4277565
- **Url**: <https://alion.io/job/node-digital-it-helpdesk-support>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Herndon, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T19:28:55Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-14T14:56:33Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 2749
- **Description truncated**: no
- **Benefits**: 401k plan
- **Relocation offered**: no
- **Industries**: Workflow & Process Automation (RPA, BPM), AI Agents

## Company

- **Id**: 5581
- **Name**: Node.Digital
- **Domain**: node.digital
- **Url**: <https://alion.io/company/node-digital>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Technologies

- **Google Workspace** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no
- **AWS** — Optional: yes
- **Azure** — Optional: yes
- **CMMC** — Optional: yes
- **FedRAMP** — Optional: yes
- **GCP** — Optional: yes
- **SOC 2** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-13T19:28:55Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 49
- **Reasons**: conf:4, velocity, win:early
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.