{"id":717058,"url":"https://alion.io/job/node-digital-technical-engagement-network-ten-lab-manager","title":"Technical Engagement Network (TEN) Lab Manager","company":{"id":5581,"name":"Node.Digital","domain":"node.digital","url":"https://alion.io/company/node-digital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":170000,"period":"year","method":"role_country_seniority_unknown","sample_n":8706},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Agile","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-07-09T00:00:00Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-10-08T20:48:27Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":92},"description":"Technical Engagement Network (TEN) Lab Manager\nLocation: Arlington, VA\nMust have an active Secret Clearance\nNode is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services.\nNode is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.\nResponsibilities:\n- Serve as the first level Help Desk for the TEN Lab’s systems and accounts\n- Assist new user setup of equipment, accounts and tools\n- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner\n- Create and maintain accurate Tickets for Help Desk activities\n- Work with Asset Management to support accurate records and maintain a good accounting of assets\n- Support the implementation of new technologies and equipment in the lab environment,\n- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.\n- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure\nSupport the implementation of new technologies and equipment in the lab environment.\n- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.\n- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.\n- Provide support for MacOS and iOS to users.\n- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.\n- Assist in the management of user accounts and resetting credentials.\n- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance\n- Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.\nRequirements\nRequired Skills:\n- U.S. Citizenship\n- Must have an active DoD Secret clearance, TS/SCI clearance is preferred\n- Must be able to obtain DHS Suitability\n- 5+ years of directly relevant experience\n- 3+ years of directly relevant experience in IT Helpdesk support.\n- 3+ years MacOS and iOS experience.\n- Good problem solving skills\n- Must be able to work collaboratively across physical locations.\n- Proficiency and proven capability in the following areas:\n- Asset management practices and principles\n- Help Desk ticket processing and procedures\n- Good Customer support\n- Ability to keep detailed notes\n- Must be able to work collaboratively across physical locations\nDesired Skills:\n- Experience with writing technical procedures and standard operating procedures\n- Virtualization automation and optimization\n- Experience with Virtual Private Networks (VPN)\n- Experience with virtual desktops (Citrix, VMWare)\nRequired Education:\nBS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years of directly relevant experience.\nDesired Certifications:\n- Security+\nCompany Overview:\nNode. Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.\nOur Core Values help us in our mission. They include:\nOUR CORE VALUES\nIdentifying the~RIGHT PEOPLE~and developing them to their full capabilities\nOur customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner\nWe believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence\nOur mantra is “~Simple*Secure*Speed~” in the delivery of innovative services and solutions\nBenefits\nWe are proud to offer competitive compensation and benefits packages to include:\n Medical\n Dental\n Vision\n Basic Life\n Long-Term Disability\n Health Saving Account\n 401K\n Three weeks of PTO\n 10 Paid Holidays\n Pre-Approved Online Training","description_format":"text","description_chars":4400,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-09-11T06:14:15Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.433,"p_room":0.36,"age_days":91,"expected_fill_days":51,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/node-digital-technical-engagement-network-ten-lab-manager","json_url":"https://alion.io/job/node-digital-technical-engagement-network-ten-lab-manager.json","meta":{"generated_at":"2026-10-09T00:14:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":139,"day_limit":5000,"remaining_today":4861,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5581},"rest":"https://alion.io/mcp/rest/get_company?id=5581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnode-digital-technical-engagement-network-ten-lab-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnode-digital-technical-engagement-network-ten-lab-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnode-digital-technical-engagement-network-ten-lab-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/node-digital-technical-engagement-network-ten-lab-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnode-digital-technical-engagement-network-ten-lab-manager"}]}