{"id":3521597,"url":"https://alion.io/job/node4-247-noc-senior-engineer","title":"24/7 NOC Senior Engineer","company":{"id":51593,"name":"Node4","domain":"node4.co.uk","url":"https://alion.io/company/node4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":110000,"period":"year","method":"role_seniority_country_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T11:06:44Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T12:44:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Node4\nWe are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People\nWe are:\nNimble - We focus on what matters most, adapt fast and embrace change\nOriginal - We think differently, stay curious and innovate\nDriven - We are bold, bring energy and own the outcome\nEngaged - We operate as one, building strong relationships\n4 More - We always go further for our people, customers and partners\nAbout the role\nActs as the senior technical authority within the 24/7 NOC function, leading resolution of complex and high-priority incidents.\nTakes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.\nProvides technical leadership across the team, improving quality, consistency, and capability.\nWorks closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.\nWork as part of a 24/7 shift rota\nTake part in an on-call rota\nWhat will you bring?\nProven experience as a Senior Network Engineer or Support Engineer.\n\nStrong hands-on experience across network technologies including routing, switching, firewalls, and WAN environments.\n\nExperience working in SLA-driven, managed service environments.\n\nAbility to handle major incidents and complex technical challenges.\n\nStrong mentoring, communication, and leadership skills.\n\nExperience with change control, governance, and best-practice processes.\n\nResponsibilities\nOwn and resolve complex and business-critical incidents, acting as technical escalation point for engineers.\n\nProvide technical leadership during major incidents, supporting coordinated and effective recovery.\n\nDrive accountability for technical quality, ticket standards, and resolution approaches.\n\nSupport engineers with troubleshooting, guidance, and best practice.\n\nContribute to problem identification and root cause resolution, reducing repeat incidents.\n\nReview and assure quality of tickets, configurations, and documentation.\n\nMaintain clear communication with stakeholders during escalations and priority incidents.\n\nSupport adherence to SLA, incident, and change management processes.\n\nBehaviours\nLeads by example through strong technical ownership and professionalism.\n\nProvides calm, clear direction during complex or high-pressure situations.\n\nTakes accountability for technical outcomes, not just tasks.\n\nActively develops others through mentoring and support.\n\nChallenges constructively to improve standards and consistency.\n\nMeasures Of Success\nEffective resolution of complex incidents with clear technical leadership.\n\nStrong support to major incident handling and recovery.\n\nReduction in repeat incidents through root-cause identification.\n\nHigh standards of technical quality and documentation.\n\nImproved capability and confidence across the team.\n\nAdditional Considerations\nParticipation in an on-call rota will be required, including supporting escalation and major incident response outside core hours where necessary.\n\nWhat can we offer you?\nHybrid Working\n\nPrivate Medical Insurance or Company Paid Health Cash Plan\n\nEmployee Assistance Program\n\n25 days holidays plus your birthday off\n\nOption to purchase additional holiday (up to 5 days)\n\nCompany Pension Scheme\n\nLife Assurance x 4\n\nA diverse workforce\n\nEmployee investment with Node4 training Academy\n\nFamily savings and shopping discounts through the Node4 benefits portal.\n\nDiscounted Gym Membership\n\nModern facilities with open and welcoming breakout areas\n\nCompany Social events\n\nNever ending supply of hot and cold drinks, biscuits, sweets, and fruit\n\nWhy join Node4?\nFounded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.\nNode4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.\nTAKE A LOOK AT OUR STORY","description_format":"text","description_chars":4353,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed Network Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-30T12:23:11Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/node4-247-noc-senior-engineer","json_url":"https://alion.io/job/node4-247-noc-senior-engineer.json","meta":{"generated_at":"2026-10-31T20:30:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51593},"rest":"https://alion.io/mcp/rest/get_company?id=51593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnode4-247-noc-senior-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnode4-247-noc-senior-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnode4-247-noc-senior-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/node4-247-noc-senior-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnode4-247-noc-senior-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3521597}},{"tool":"search_jobs","arguments":{"company":"node4.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3521597},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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