{"id":1075675,"url":"https://alion.io/job/node4-dynamics-365-ce-power-platform-support-consultant","title":"Dynamics 365 CE & Power Platform Support Consultant","company":{"id":51593,"name":"Node4","domain":"node4.co.uk","url":"https://alion.io/company/node4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-17T13:11:33Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-30T21:57:36Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Node4\nWe are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People\nWe are:\nNimble - We focus on what matters most, adapt fast and embrace change\nOriginal - We think differently, stay curious and innovate\nDriven - We are bold, bring energy and own the outcome\nEngaged - We operate as one, building strong relationships\n4 More - We always go further for our people, customers and partners\nAbout the role\nWe are looking for somebody to join our fast-growing Service Desk team as a Dynamics 365 CE and\nPower Platform Support Consultant.\nNode4 has seen growth year on year and as such we now identify the need to acquire additional\ntalented consultants with a Business Central focus. The successful candidate would be joining the\nteam in a remote capacity, however, may on occasion be called into our offices in the UK as needed.\nAs the single point of contact between the end-customer and the service being provided, Node4\nService Desk Consultants deliver a customer-centric service by managing communications\nprofessionally and progressing tickets in accordance with agreed Service Level Agreements.\nKey Tasks and Responsibilities\nProviding triage, investigation, request fulfilment, diagnosis, ownership, monitoring, tracking, resolution, and communication of tickets.\n\nRestoring ‘normal operational service’ as quickly as possible for customers, managing user communication and where necessary escalating tickets using defined procedures. Our aim is to do this without the need for further escalation where possible.\n\nProviding remote and, if required, in person hands on functional and technical knowledge as well as managing long-term client relationships within the context of the role\n\nManaging Support channels (portal, email, and telephone), ensuring all interactions are logged and managed through to resolution.\n\nProduction of regular and ad-hoc customer reports · Conducting monthly/ ad-hoc / user satisfaction call-backs/ surveys\n\nIdentifying areas for improvement within the service desk and collaborating with others across Node4 on company-wide improvements\n\nPresenting new features introduced in releases by Microsoft and involved in Evergreening customer sites.\n\nBringing your personal energy and enthusiasm to your work for clients and for Node4.\n\nWhat will you bring?\nYou will have ideally 2 years+ of experience in a service focused role providing applications\n\nsupport on Dynamics 365 CRM/Power platform.\n\nPreferably you will have practical experience working within a Service Desk environment.\n\nMicrosoft -ideally you will have achieved professional certification (AB-410) or working\n\ntowards the exam.\n\nConfident nature with professional interpersonal communication skills. You will have the\n\nability to talk about technology, using business concepts that resonate with business\n\nstakeholders.\n\nProactive communicator and willing to share information. Good verbal and written\n\ncommunication skills are essential.\n\nExercises good judgement, knows when to flag issues and when to deal with independently.\n\nAn understanding of ITIL best practice is preferred.\n\nAn enthusiasm to progress a career within a professional Dynamics Customer Engagement context.\n\nComprehensive knowledge of CRM.\n\nUnderstanding of the Dynamics 365 & Power Platform environments.\n\nKnowledge of Microsoft Contact Centre beneficial.\n\nExperience in administrating SharePoint.\n\nITIL Foundation Exam -passed or would be expected to pass after joining.\n\nSecurity Clearance is preferable.\n\nStakeholder Management - your role necessitates liaison with multiple internal and external stakeholders, so the ability to communicate openly and clearly with staff at different levels is an important skill. You will also be good at documentation and have an eye for detail.\nProcess Driven - you will understand the importance of efficient processes to ensure that we can provide great service. We adopt the ITIL4 methodology within our service desk.\nConfidence - the role does demand that you are comfortable talking to business stakeholders where you are leading both the input and the output. Confidence to challenge colleagues, confidence to articulate a different view, whilst ensuring everyone remains engaged throughout.\nTraining - as a confident operator, you are able to produce training materials and deliver training to users, so they are capable of operating within the Microsoft platfor\nWhat can we offer you?\nHybrid Working\n\nPrivate Medical Insurance or Company Paid Health Cash Plan\n\nEmployee Assistance Program\n\n25 days holidays plus your birthday off\n\nOption to purchase additional holiday (up to 5 days)\n\nCompany Pension Scheme\n\nLife Assurance x 4\n\nA diverse workforce\n\nEmployee investment with Node4 training Academy\n\nFamily savings and shopping discounts through the Node4 benefits portal.\n\nDiscounted Gym Membership\n\nModern facilities with open and welcoming breakout areas\n\nCompany Social events\n\nNever ending supply of hot and cold drinks, biscuits, sweets, and fruit\n\nWhy join Node4?\nFounded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.\nNode4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.\nTAKE A LOOK AT OUR STORY","description_format":"text","description_chars":5761,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed Network Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-20T11:14:04Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":13,"expected_fill_days":47,"reasons":["conf:7","velocity","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/node4-dynamics-365-ce-power-platform-support-consultant","json_url":"https://alion.io/job/node4-dynamics-365-ce-power-platform-support-consultant.json","meta":{"generated_at":"2026-10-02T02:01:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2618,"day_limit":5000,"remaining_today":2382,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}