{"id":708951,"url":"https://alion.io/job/node4-engagement-manager","title":"Engagement Manager","company":{"id":51593,"name":"Node4","domain":"node4.co.uk","url":"https://alion.io/company/node4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-14T09:00:54Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-09-27T04:51:54Z","board_verified":false,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"About Node4\nWe are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People\nWe are:\nNimble - We focus on what matters most, adapt fast and embrace change\nOriginal - We think differently, stay curious and innovate\nDriven - We are bold, bring energy and own the outcome\nEngaged - We operate as one, building strong relationships\n4 More - We always go further for our people, customers and partners\nAbout the role\nAre you passionate about ERP systems and driven to help businesses thrive? At Node4, we support NAV/Business Central customers, and we're looking for dedicated Engagement Managers who can elevate our customer experience and maximize the potential of their systems.\nKey Responsibilities:\nCustomer Happiness: Your primary goal is to ensure our customers are happy, well-served, and fully informed.\n\nStay Updated: Regularly engage with customers to keep them abreast of the latest updates, technologies, and Node4 software, as well as third-party solutions. We love a good site visit!\n\nDeep Understanding: Dive deep into your customer's business to build comprehensive Account Plans that enhance their processes and drive success.\n\nInnovation Advocate: Introduce new tools and products, and drive necessary changes by leveraging the extensive services within the Node4 group.\n\nCustomer-Centric: Prioritize understanding customer needs and making their systems work seamlessly for them.\n\nInternal Coordination: Collaborate with our Projects Team to manage change requests efficiently.\n\nTeam Synergy: Foster dynamic working relationships with other teams within Node4.\n\nCRM Maintenance: Keep our CRM system updated with relevant information.\n\nIdentify Opportunities: Spot commercial opportunities and raise change requests as needed.\n\nTime Management: Efficiently manage your time and schedule to maximize productivity.\n\nTrusted Advisor: Become the trusted advisor and primary conduit between Node4 and the customer.\n\nWhat will you bring?\nERP Knowledge: In-depth understanding of NAV/Business Central and its application in different business contexts.\n\nCustomer Focus: Proven ability to maintain and enhance customer satisfaction through exceptional service and support.\n\nCommunication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.\n\nProject Management: Strong project management skills, including the ability to handle multiple priorities and coordinate change requests effective\n\nAnalytical Abilities: Keen analytical skills to understand business needs, identify opportunities, and develop actionable solutions.\n\nTechnical Acumen: Familiarity with TNP software and third-party solutions, with the ability to learn and adapt to new tools and technologies.\n\nRelationship Building: Strong interpersonal skills with a track record of building and maintaining dynamic working relationships.\n\nOrganisational Skills: Effective time and diary management, with an ability to balance various responsibilities and meet deadlines.\n\nCRM Proficiency: Experience with CRM systems to keep customer data accurate and up-to-date.\n\nWhat can we offer you?\nHybrid Working\n\nPrivate Medical Insurance or Company Paid Health Cash Plan\n\nEmployee Assistance Program\n\n25 days holidays plus your birthday off\n\nOption to purchase additional holiday (up to 5 days)\n\nCompany Pension Scheme\n\nLife Assurance x 4\n\nA diverse workforce\n\nEmployee investment with Node4 training Academy\n\nFamily savings and shopping discounts through the Node4 benefits portal.\n\nDiscounted Gym Membership\n\nModern facilities with open and welcoming breakout areas\n\nCompany Social events\n\nNever ending supply of hot and cold drinks, biscuits, sweets, and fruit\n\nWhy join Node4?\nFounded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.\nNode4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.\nTAKE A LOOK AT OUR STORY","description_format":"text","description_chars":4480,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed Network Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-11T04:14:22Z"}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.628,"p_room":0.75,"age_days":45,"expected_fill_days":47,"reasons":["conf:48","velocity","win:late"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/node4-engagement-manager","json_url":"https://alion.io/job/node4-engagement-manager.json","meta":{"generated_at":"2026-09-30T01:36:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1207,"day_limit":5000,"remaining_today":3793,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}