{"id":4295352,"url":"https://alion.io/job/node4-rmm-platform-engineer","title":"RMM Platform Engineer","company":{"id":51593,"name":"Node4","domain":"node4.co.uk","url":"https://alion.io/company/node4","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Self-Healing","optional":false},{"name":"SentinelOne","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T10:59:17Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:57:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Node4\nWe are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People\nWe are:\nNimble - We focus on what matters most, adapt fast and embrace change\nOriginal - We think differently, stay curious and innovate\nDriven - We are bold, bring energy and own the outcome\nEngaged - We operate as one, building strong relationships\n4 More - We always go further for our people, customers and partners\nAbout the role\nNode4 is seeking an RMM platform engineer with deep technical RMM platform expertise. The ideal candidate will be passionate about monitoring, patching and remote management technologies and fully aligned with managed service provider principles. The RMM platform engineer will join the RMM platform team who are responsible for delivering RMM platform services across Node4, our customers and partners.\nResponsibilities\nThe focus of this role is our monitoring, patching and RMM operations. Managing our RMM platforms day to day, getting the best out of them, and working closely with engineering teams to ensure they are configured and used in the most effective way possible. The role transforms reactive troubleshooting into a proactive, automated and secure RMM service.\nAs RMM Platform Engineer your key responsibilities are listed below.\nRMM platform Administration: configure, manage, and maintain the RMM platform, including agent deployment, policy management, and organizational structure.\n\nAutomation & Scripting: Develop, test, and deploy scripts to automate routine maintenance, self-healing workflows, and software installations.\n\nPatch Management: Design and execute a robust patch management strategy for operating systems (Windows/macOS/Linux) and third-party applications to ensure compliance and security.\n\nProactive Monitoring & Alerting: Define and fine-tune monitoring policies to detect performance bottlenecks or security threats, while managing alert fatigue for the helpdesk team.\n\nSecurity & Compliance: Ensure all endpoints are secure by managing antivirus/EDR, firewall, and data backup policies through the RMM tools.\n\nReporting & Analytics: Generate detailed reports on endpoint health, patch compliance, and SLA metrics for internal stakeholders and clients.\n\nManage escalations and provide major incident support\n\nOut of hours on call escalation support is expected\n\nHelp implement and update team KPIs and dashboards\n\nEnsure documentation is accurate and available to the Platform Operations teams and the wider Node4 teams as required\n\nPlay a key role in business licence compliance, vulnerability management and business continuity\n\nProactively identify security risks within the business and collaborate with the relevant leadership to reduce risk profile\n\nSupport in the due diligence of Target Acquisitions and support the integration\n\nFoster a culture of innovation and continuous improvement that encourages, engages and supports a high level of professional development and personal responsibility\n\nEnsure correct procedures and processes are followed\n\nTake personal responsibility for and actively engage in product, systems and skills training and development\n\nSkills & Qualifications\nAs RMM Platform Engineer, you will be expected to demonstrate certain skills in order to successfully fulfil the role. These include:\nExperience and knowledge of the following technologies:\n\nMonitoring & Alerting products (eg ManageEngine Site24x7)\n\nEndpoint Management tools (eg N-Central)\n\nRemote backup and data protection products (eg Cove)\n\nPatch Management\n\nEndpoint security and vulnerability management (eg SentinelOne)\n\nAutomation and scripting\n\nMinimum 3 years experience of supporting customers in a Managed Services environment\n\nConfident, self-assured ability to communicate effectively with technical and non-technical stakeholders\n\nThrough time, learn and demonstrate a good understanding of Node4 networks and internal infrastructure\n\nEnjoy working in a fast paced and energetic environment\n\nPresentation preparation and delivery\n\nOrganisation, numeracy and a structured approach to work\n\nA team player who can work with diverse areas within Node4\n\nInterest in Technology and Business\n\nAbility to work proactively and to tight deadlines\n\nA positive can-do attitude\n\nPerformance\nPerformance will be measured against a set of monthly, quarterly and annual targets and Key Performance Indicators.\nReporting\nThe role reports to the RMM Platform Manager although interaction will be required with various departments across the business.\nMonthly, Quarterly and Annual reports will be required (format to be agreed)\nWhat can we offer you?\nHybrid Working\n\nPrivate Medical Insurance or Company Paid Health Cash Plan\n\nEmployee Assistance Program\n\n25 days holidays plus your birthday off\n\nOption to purchase additional holiday (up to 5 days)\n\nCompany Pension Scheme\n\nLife Assurance x 4\n\nA diverse workforce\n\nEmployee investment with Node4 training Academy\n\nFamily savings and shopping discounts through the Node4 benefits portal.\n\nDiscounted Gym Membership\n\nModern facilities with open and welcoming breakout areas\n\nCompany Social events\n\nNever ending supply of hot and cold drinks, biscuits, sweets, and fruit\n\nWhy join Node4?\nFounded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.\nNode4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.\nTAKE A LOOK AT OUR STORY","description_format":"text","description_chars":5943,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed Network Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-14T00:57:46Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-13T08:07:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T02:25:23Z"},"pay":null,"html_url":"https://alion.io/job/node4-rmm-platform-engineer","json_url":"https://alion.io/job/node4-rmm-platform-engineer.json","meta":{"generated_at":"2026-11-14T02:25:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51593},"rest":"https://alion.io/mcp/rest/get_company?id=51593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnode4-rmm-platform-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnode4-rmm-platform-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnode4-rmm-platform-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/node4-rmm-platform-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnode4-rmm-platform-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4295352}},{"tool":"search_jobs","arguments":{"company":"node4.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4295352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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