{"id":2619924,"url":"https://alion.io/job/nokia-4ls-support-engineer","title":"4LS Support Engineer","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":97,"open_postings":60,"ghost_share":0.033,"stale_share":0.183,"repost_share":0.1,"time_to_fill_p50_days":5,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false}],"status":"live","first_seen_at":"2026-10-15T12:51:47Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T13:33:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are looking for an experienced L4 Support Engineer with 5+ years of experience in supporting cloud-native applications and distributed systems. The role involves troubleshooting complex production issues, recovery actions, performing root cause analysis, and ensuring platform reliability and operational excellence. Strong troubleshooting knowledge of OAM/FCAPS is mandatory, while exposure to 4G/5G Core Networks is an advantage. The candidate will work closely with Engineering, L2/L3 support teams and Customers and must be willing to work in a 24x7 rotational shift model on a regular basis to provide round-the-clock support for global customer deployments and critical escalations.\n Provide L4 technical support for cloud-native applications and distributed systems, ensuring high availability, reliability, and operational excellence across production environments.\nTroubleshoot and resolve complex production incidents, perform service recovery actions, and leverage AI-assisted troubleshooting and analytics tools to accelerate problem diagnosis, impact assessment, and resolution.\nLead root cause analysis (RCA) investigations for critical incidents and recurring issues, driving corrective and preventive actions while utilizing AI-driven insights to identify patterns, reduce recurrence, and improve platform stability and resilience.\nLeverage strong OAM/FCAPS expertise to monitor, analyze, and address faults, performance degradations, configuration issues, and service-impacting events across customer deployments.\nWork closely with Engineering teams, customers, and L2/L3 support teams to manage escalations, support major releases, and continuously enhance troubleshooting methodologies, automation, and operational processes.\nParticipate in a 24x7 rotational shift model, providing round-the-clock operational support for global customer deployments, critical incidents, and high-priority escalations.\n Must have:\nEngineering Degree with 5+ years of experience in production support, incident management, and troubleshooting of large-scale cloud-native applications and distributed systems.\nHands-on expertise with Kubernetes/OpenShift, containerized environments, microservices architectures, and service recovery procedures.\nExperience in OAM/FCAPS concepts with proven experience in fault, configuration, performance, and service-impact analysis.\nExperience in Root Cause Analysis (RCA), log analysis, debugging, performance troubleshooting, and resolution of complex production issues.\nGood understanding of observability and monitoring technologies, including metrics, logs, traces, dashboards, and alerting systems.\nExperience working with Linux environments, databases, messaging systems (Kafka), and networking fundamentals in production deployments.\nExcellent customer-facing and escalation management skills, with experience collaborating across Engineering, Support, Operations, and Customer teams.\nGood to have :\nExposure to 4G/5G Core Networks, 3GPP standards, telecom network functions, and SNMP-based monitoring is highly desirable.","description_format":"text","description_chars":3069,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Network Equipment","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-10-15T13:06:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nokia-4ls-support-engineer","json_url":"https://alion.io/job/nokia-4ls-support-engineer.json","meta":{"generated_at":"2026-10-16T13:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17345},"rest":"https://alion.io/mcp/rest/get_company?id=17345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnokia-4ls-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnokia-4ls-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnokia-4ls-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nokia-4ls-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnokia-4ls-support-engineer"}]}