{"id":1093978,"url":"https://alion.io/job/nokia-customer-operations-manager","title":"Customer Operations Manager","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":96,"open_postings":48,"ghost_share":0.021,"stale_share":0.25,"repost_share":0.083,"time_to_fill_p50_days":3,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":203000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":447},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-21T13:43:34Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-01T09:14:36Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"As a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved execution planning, Predictability and Fulfilment\n Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations \nPerforms supply chain Management operations\nWorks effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design\nContributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.\nDrive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy\nSupports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.\nContributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)\nManages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers \nDrive Allocation requirement for specific customer during Supply chain shortage environment\nOwn HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets \n You have:\n15+ years of experience in Supply Chain Management, Order fulfilment\nBachelor's degree or equivalent practical experience\nExpertise in Kinaxis, SAP, MS Office tools\nProficiency in Requirement Analysis, Stakeholder management, Process Improvement\nStrong communication skills and ability to manage complex relationships\nIt would be nice if you also had:\nExperience with AI Agentic tools\nFamiliarity with Hyperscale Business and requirement","description_format":"text","description_chars":1938,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Telecommunications"],"lifecycle":[{"event":"open","at":"2026-09-21T16:39:49Z"}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.574,"p_room":0.35,"age_days":9,"expected_fill_days":3,"reasons":["conf:7","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nokia-customer-operations-manager","json_url":"https://alion.io/job/nokia-customer-operations-manager.json","meta":{"generated_at":"2026-10-01T12:42:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4096,"day_limit":5000,"remaining_today":904,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}