{"id":2074551,"url":"https://alion.io/job/nokia-customer-service-specialist-3","title":"Customer Service Specialist","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":97,"open_postings":64,"ghost_share":0.016,"stale_share":0.25,"repost_share":0.063,"time_to_fill_p50_days":7,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":34000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kubernetes","optional":false}],"status":"closed","first_seen_at":"2026-10-08T06:58:11Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T15:14:27Z","board_verified":false,"closed_at":"2026-10-21T15:14:27Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Core Network solutions. You'll engage in hands-on fault management and configuration, driving integration activities alongside cross-functional project teams. Our environment fosters innovation and continuous learning, encouraging you to share insights and best practices. You'll play a crucial role in ensuring customer satisfaction and service continuity, addressing issues effectively and proactively. We prioritize professional growth, offering access to training and resources to enhance your skills in cutting-edge technologies like cloud-native architecture and microservices. Enjoy flexible work arrangements, competitive compensation, and a supportive culture that values work-life balance as we strive to shape the future of connectivity together.\n Manage fault configuration and conduct fault management within the 5G SA Core Network.\nCollaborate with project teams on High-Level Design (HLD), Low-Level Design (LLD), and design reviews.\nCoordinate network integration activities in partnership with project teams.\nHandle trouble tickets and change requests, ensuring service level agreements (SLA) are met.\nPrepare Method of Procedure (MOP) and Work Instructions (WI) for activities and document learning.\nImplement and verify the configuration and integration of nodes or systems.\nAnalyse root causes in collaboration with the care team and guide team members through complex configurations.\nParticipate in governance calls; analyse and implement feedback from customers.\n Must-Have:\nRequire a bachelor's or master's degree in a related field.\nTypically, a minimum 5-10 years of hands-on experience with Ericsson IMS Core Domain components (CSCF, SBG, MTAS, IP Works, EMM)\nProficiency in 5G/LTE/VoLTE end-to-end call flows\nStrong knowledge of Cloud Native Architecture, Microservices, Kubernetes, and Containers\nExpertise in 5G Core IMS Architecture interfaces and protocols\nExperience of managing trouble tickets and customer issues within SLA\nNice-To-Have:\nFamiliarity with Service Based Architecture concepts and Network Slicing\nExperience in covering calls and problem-solving customer feedback\nUnderstanding of fault management and configuration in 5G SA Core Network\nAbility to prepare Method of Procedure (MOP) and Work Instructions (WI)\nExperience in coordinating network integration activities.","description_format":"text","description_chars":2316,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-08T08:31:50Z"},{"event":"close","at":"2026-10-21T15:14:27Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nokia-customer-service-specialist-3","json_url":"https://alion.io/job/nokia-customer-service-specialist-3.json","meta":{"generated_at":"2026-10-24T19:45:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28888,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17345},"rest":"https://alion.io/mcp/rest/get_company?id=17345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnokia-customer-service-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnokia-customer-service-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnokia-customer-service-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nokia-customer-service-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnokia-customer-service-specialist-3"}]}