{"id":3133891,"url":"https://alion.io/job/nokia-customer-success-manager","title":"Customer Success Manager","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":73,"ghost_share":0.041,"stale_share":0.315,"repost_share":0.151,"time_to_fill_p50_days":8,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":108000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":118},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T01:50:25Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T16:02:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Maximize the success of our customers during the entire lifecycle of the Nokia solutions they are consuming and leverage the success of our installed base into a growing and profitable annuity business for Nokia.\n Develop relationships with key customers stakeholders (procurement, operations) and partners to understand their needs, priorities, business challenges and sales cycles.\n\nDefine and implement upgrade strategy for installed base in partnership with the Service CM in BG’s and engage the Sales teams to implement the sales of the upgrades\n\nUtilize business, market and customer insights to uncover opportunities for expansions and net new business. Direct any new business (non-CARE/subscription) leads to account managers.\n\nDrive Customer lifetime value by defining the customer journey with Mobile Infrastructure & Network Infrastructure product/solutions teams and Service CM.\n\nMaximize success, satisfaction and engagement of Mobile Infrastructure & Network Infrastructure installed base and leverage it to increase references.\n\nMinimize the % of installed base swapping MI by competition\n\nMaximize participation of installed base to the user groups\n\nSupport Market Leaders resolving issues impacting overall customer satisfaction\n\nCARE and Other Renewals Sales\nDrive CARE business Commercial discipline with an acute understanding of customer deal specifics, deal optimization strategies and execution plans to maximize top line and profitability.\n\nUnderstand customer contracts and renewal deadlines. Proactively engage customers and negotiate CARE renewal opportunities and contract terms with the other stakeholders in a timely manner.\n\nIdentify programs for upsell & cross-sell of new CARE services opportunities, develop customer specific value propositions and drive execution plans to closure. multi-year pipeline that supports the continuous achievement of assigned quota(s) and adheres to key pipeline principles and ngCRM metrics (development, velocity, conversion, quality). Provide accurateorder intake forecast according to guidelines.\n\nSaaS : Collect subscription fees from customers having adopted this new commercial model sold by sales team.\n\n Customer relationship skills, including with senior management (head of operations, senior procurement, head of engineering etc)\n\nBusiness acumen in pipeline creation, conversion and forecasting\n\nExperience in services / technical support business - selling, delivering and/or managing it\n\nCapable of articulating value of Care services and other subscriptions\n\nUnderstanding of Nokia Mobile Infrastructure & Network Infrastructure portfolio, in particular in term of value for the installed base\n\nTeamwork and leadership skills - capable to drive efforts of people from different teams for realizing a common objective\n\nPriority management : capable to handle multiple KPIs and priorities in parallel\n\n10+ years experience in telecom sector\n\nFluent in Japanese and English (both written and spoken).","description_format":"text","description_chars":2978,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Network Equipment","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-10-23T04:56:40Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.838,"p_room":0.55,"age_days":8,"expected_fill_days":8,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/nokia-customer-success-manager","json_url":"https://alion.io/job/nokia-customer-success-manager.json","meta":{"generated_at":"2026-10-31T18:49:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17345},"rest":"https://alion.io/mcp/rest/get_company?id=17345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnokia-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnokia-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnokia-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nokia-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnokia-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3133891}},{"tool":"search_jobs","arguments":{"company":"nokia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3133891},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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