{"id":4018550,"url":"https://alion.io/job/nokia-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":73,"ghost_share":0.014,"stale_share":0.384,"repost_share":0.151,"time_to_fill_p50_days":11,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-11-10T10:22:11Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:05:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Customer Support Specialist will be a key member of our technical care team, ensuring seamless operations and exceptional customer support. This role involves handling complex cases, providing managed services, and offering round-the-clock support to meet the needs of our enterprise clients. The successful candidate will be a self-starter, able to work independently and as part of a team, with a strong focus on customer satisfaction.\n You will be Individual contributor working with the cloud solutions for global customer base.\nAbility to analyze the situation work under critical issues, deep knowledge on the call flow of 4G / 5G, skillset to understand and correlate the problem.\nHandling tickets, analyzing performance, log collection, coordination with R&D / product team.\nProactive approach will be the prime focus to make preventive analysis.\nScripting will be an added advantage.\nTechnical specialization on products with knowledge on Radio / Core platform / Linux OS architecture.\nDocument and maintain any new issues encounter. He / She should be able to adapt to learn and share knowledge.\nProvide technical support and troubleshooting for network related issues.\nStay updated with the latest updates from product team.\n Must have:\nA degree in Electronics and Communication Engineering, or Computer Science is preferred.\n10+ years of relevant experience in telecom (4G/5G technologies).\nFunctional knowledge of 4G/5G architecture, call flows and Nokia Core, Radio & Networking is a must.\nCandidate with Kubernetes, cloud certification (AWS)\nAdvantage person with Nokia Radio / Networking certifications.\nNice to have:\nExcellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.\nGood communication and collaboration skills, with the ability to work in a team environment.\nA proactive and innovative mindset, with a passion for staying updated with upcoming technologies & changes.","description_format":"text","description_chars":1937,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Network Equipment","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-11-10T14:05:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T15:11:39Z"},"pay":null,"html_url":"https://alion.io/job/nokia-customer-support-specialist-2","json_url":"https://alion.io/job/nokia-customer-support-specialist-2.json","meta":{"generated_at":"2026-11-10T15:11:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17345},"rest":"https://alion.io/mcp/rest/get_company?id=17345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnokia-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnokia-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnokia-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nokia-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnokia-customer-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4018550}},{"tool":"search_jobs","arguments":{"company":"nokia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4018550},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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