{"id":3870908,"url":"https://alion.io/job/nokia-customer-technical-advocate","title":"Customer Technical Advocate","company":{"id":17345,"name":"Nokia","domain":"nokia.com","url":"https://alion.io/company/nokia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":86,"ghost_share":0.035,"stale_share":0.36,"repost_share":0.151,"time_to_fill_p50_days":9,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amadora, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-06T11:36:18Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T10:54:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As a Customer Technical Advocate, you will act as a trusted technical advisor and escalation point for customers, providing remote support in a 24x7 operational environment. You will coordinate incident resolution, software upgrades, network improvements, and cross-domain support activities across Core, IP, Radio, NMS, and Microwave technologies.\nWorking closely with customers, operations teams, and technical experts, you will drive service excellence by ensuring SLA compliance, managing complex cases, minimizing network impact, and identifying opportunities to improve network performance and operational efficiency.\nDeliver remote technical support and incident management in a 24x7 on-call environment.\nTroubleshoot, diagnose, and resolve software, hardware, and network-related issues.\nAct as the primary customer contact for technical escalations, outages, and service-impacting events.\nCoordinate cross-domain support activities across Core, IP, Radio, NMS, Microwave, and other technology areas.\nManage customer incidents and requests in accordance with agreed processes, SLAs, and KPIs.\nLead end-to-end software upgrade activities, including planning, validation, execution support, and post-upgrade verification.\nProvide governance reporting and regular service reviews with customers and stakeholders.\nIdentify opportunities for network optimization, modernization, and service quality improvements.\nContribute to process improvements, documentation, knowledge sharing, and team mentoring.\nEnsure customer data is handled securely and confidentially.\n Experience in telecom operations, technical support, or customer-facing network services.\nStrong knowledge of telecommunications networks across Core, IP, Radio, NMS, and Microwave domains.\nExperience managing incidents, outages, escalations, and complex technical cases.\nAbility to coordinate end-to-end software upgrades, change management activities, and maintenance windows.\nUnderstanding of network topology, software/hardware compatibility, and lifecycle management.\nStrong troubleshooting, analytical, and problem-solving skills.\nExcellent customer communication and stakeholder management abilities.\nExperience working with SLAs, KPIs, governance reviews, and service quality management.\nAbility to work in a fast-paced environment and participate in a 24x7 on-call rotation.\nNice to have:\nKnowledge of 4G/5G technologies and mobile core network solutions.\nExperience with network modernization and transformation projects.\nExposure to PCRF/HSS platforms and next-generation policy control solutions.\nExperience mentoring junior team members and leading technical discussions.\nAdditional Information:\nThe organization is evolving. While no final decisions have been taken, Nokia is planning to divest the PB ECE unit during the first half of 2027, and this role is planned to transfer to AURELIUS as part of a stand-alone business. For more information, please refer to: Nokia to sell Enterprise Campus Edge business to AURELIUS.\nThe position currently benefits from Nokia’s standard employment terms and benefits. Subject to completion of the contemplated transaction and the role’s transfer to the acquiring company, it is expected that broadly comparable employment terms and benefits will be maintained following the closing of the transaction.","description_format":"text","description_chars":3324,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Network Equipment","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-11-06T14:23:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/nokia-customer-technical-advocate","json_url":"https://alion.io/job/nokia-customer-technical-advocate.json","meta":{"generated_at":"2026-11-07T15:40:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21410,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17345},"rest":"https://alion.io/mcp/rest/get_company?id=17345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnokia-customer-technical-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnokia-customer-technical-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnokia-customer-technical-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nokia-customer-technical-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnokia-customer-technical-advocate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3870908}},{"tool":"search_jobs","arguments":{"company":"nokia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3870908},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}