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In this role, you will have the opportunity to make a significant impact by leading and motivating a high-performing field services team, ensuring the delivery of exceptional customer experiences and driving operational excellence. Your leadership and strategic thinking will be instrumental in achieving our business goals and maintaining a strong market presence. Lead and mentor a diverse field services team, fostering a collaborative and high-performing work environment.\n Develop and implement strategies to enhance field service operations, ensuring efficient processes and optimal resource allocation.\n Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.\n Oversee the timely resolution of customer issues and inquiries, ensuring high satisfaction levels and a positive brand image.\n Collaborate with cross-functional teams to align field service activities with overall business objectives and strategies.\n Conduct regular performance evaluations and provide constructive feedback to team members, promoting continuous improvement.\n Stay updated on industry trends and best practices, implementing innovative approaches to enhance field service delivery.\n Ensure compliance with health and safety regulations, maintaining a safe working environment for all team members.\n Must-Have:\nProven leadership experience in a field services management role, demonstrating a track record of success.\nExcellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.\nStrong analytical and problem-solving abilities, with a data-driven approach to decision-making.\nNice-to-Have:\nA degree in a relevant field, such as business administration, engineering, or a related discipline.\nExperience in a fast-paced, customer-centric environment, preferably in the technology or telecommunications industry.\nProject management certification or equivalent experience, demonstrating a structured approach to work.\nProficiency in relevant software and tools for field service management and customer relationship management.","description_format":"text","description_chars":2230,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Network Equipment","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-10-19T13:06:36Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.743,"p_room":0.75,"age_days":5,"expected_fill_days":7,"reasons":["conf:3","velocity","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/nokia-field-services-manager","json_url":"https://alion.io/job/nokia-field-services-manager.json","meta":{"generated_at":"2026-10-25T20:52:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29452,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17345},"rest":"https://alion.io/mcp/rest/get_company?id=17345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnokia-field-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnokia-field-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnokia-field-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nokia-field-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnokia-field-services-manager"}]}